feat: added new ticket status categories

ticketsystem/models.py

@@ -4,8 +4,10 @@ from django.contrib.auth.models import User
 
 class Ticket(models.Model):
     STATUS_CHOICES = [
-        ("open", "Offen"),
+        ("new", "Neu"),
         ("in_progress", "In Bearbeitung"),
+        ("resolved", "Gelöst"),
+        ("pending_close", "Wartend - Schließen"),
         ("closed", "Geschlossen"),
     ]
 
@@ -17,7 +19,7 @@ class Ticket(models.Model):
 
     title = models.CharField(max_length=200)
     description = models.TextField()
-    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="open")
+    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="new")
     priority = models.CharField(
         max_length=10, choices=PRIORITY_CHOICES, default="medium"
     )
@@ -25,11 +27,7 @@ class Ticket(models.Model):
         User, related_name="tickets_created", on_delete=models.CASCADE
     )
     assigned_to = models.ForeignKey(
-        User,
-        related_name="tickets_assigned",
-        null=True,
-        blank=True,
-        on_delete=models.SET_NULL,
+        User, related_name="tickets_assigned", null=True, blank=True, on_delete=models.CASCADE,
     )
     created_at = models.DateTimeField(auto_now_add=True)
     updated_at = models.DateTimeField(auto_now=True)