64 lines
2.0 KiB
Python
64 lines
2.0 KiB
Python
from django.db import models
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from django.contrib.auth.models import User
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class Ticket(models.Model):
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STATUS_CHOICES = [
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("new", "Neu"),
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("in_progress", "In Bearbeitung"),
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("resolved", "Gelöst"),
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("pending_close", "Wartend - Schließen"),
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("closed", "Geschlossen"),
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]
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PRIORITY_CHOICES = [
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("low", "Niedrig"),
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("medium", "Mittel"),
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("high", "Hoch"),
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]
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title = models.CharField(max_length=200)
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description = models.TextField()
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status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="new")
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priority = models.CharField(
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max_length=10, choices=PRIORITY_CHOICES, default="medium"
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)
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created_by = models.ForeignKey(
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User, related_name="tickets_created", on_delete=models.CASCADE
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)
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assigned_to = models.ForeignKey(
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User, related_name="tickets_assigned", null=True, blank=True, on_delete=models.CASCADE,
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)
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created_at = models.DateTimeField(auto_now_add=True)
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updated_at = models.DateTimeField(auto_now=True)
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def __str__(self):
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return f"[{self.get_priority_display()}] {self.title} ({self.get_status_display()})"
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class Comment(models.Model):
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ticket = models.ForeignKey(
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"Ticket", on_delete=models.CASCADE, related_name="comments"
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)
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author = models.ForeignKey(User, on_delete=models.CASCADE)
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text = models.TextField()
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created_at = models.DateTimeField(auto_now_add=True)
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def __str__(self):
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return f"Kommentar von {self.author} zu Ticket #{self.ticket.id}"
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class TicketHistory(models.Model):
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ticket = models.ForeignKey(
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"Ticket", on_delete=models.CASCADE, related_name="history"
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)
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changed_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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changed_at = models.DateTimeField(auto_now_add=True)
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field = models.CharField(max_length=100) # z. B. "status" oder "description"
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old_value = models.TextField(null=True, blank=True)
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new_value = models.TextField(null=True, blank=True)
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class Meta:
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ordering = ["-changed_at"]
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