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19 Commits

Author SHA1 Message Date
f8050cc32d feat: studybug as new name 2025-06-30 19:40:13 +02:00
e1859f8f29 feat: studybug as new name 2025-06-30 18:48:26 +02:00
f92d34b0a0 fix: open ticket counter 2025-06-29 16:36:57 +02:00
65360a95e5 fix: changed text 2025-06-29 16:26:48 +02:00
71b834393d feat: new welcome message in home.html 2025-06-29 16:22:19 +02:00
05f4102b81 feat: new logo on login page 2025-06-29 15:36:47 +02:00
2fb8435600 feat: added some responsiveness 2025-06-22 14:34:21 +02:00
db9fab89e5 feat: AssignedTicketListView removed, not needed anymore 2025-06-13 13:30:26 +02:00
d282f39ac1 fix: wrong link 2025-06-11 22:45:51 +02:00
349ccabd74 fix: reformatting 2025-06-11 22:14:24 +02:00
272415d219 fix: black formatting 2025-06-11 21:57:28 +02:00
8af0bbdb37 feat: toggle faq accordion 2025-06-11 21:56:44 +02:00
61a7ca6403 fix: expanded permission logic for admins 2025-06-11 21:37:52 +02:00
35d8727348 feat: answer field now invisible if not editable 2025-06-11 21:21:13 +02:00
1388166e9d fix: removed double line 2025-06-11 20:16:10 +02:00
af8176ac48 feat: added requirements.txt 2025-06-11 20:13:24 +02:00
45b7f91f13 feat: updated README 2025-06-11 20:01:33 +02:00
7ad635dc12 fix: remove unicode character 2025-06-11 10:30:17 +02:00
190dab5427 fix: css adjustment index.html 2025-06-04 23:47:36 +02:00
19 changed files with 663 additions and 450 deletions

View File

@@ -2,10 +2,43 @@
Die Webanwendung unterstützt das Korrekturmanagement von Materialien aus dem Fernstudium
## Live-Demo
Eine Testumgebung der aktuellen Version wird unter folgender URL bereitgestellt:
### [studybug.de](https://studybug.de)
## Installation
Use the package manager [pip](https://pip.pypa.io/en/stable/) to install django.
```bash
git clone https://git.paul.nrw/Paul/korrekturmanagementsystem.git
cd ticketsystem
```
Virtual environment erstellen und aktivieren
```bash
python -m venv venv
# Windows
venv\Scripts\activate
# macOS / Linux
source venv/bin/activate
```
Abhängigkeiten installieren
```bash
pip install -r requirements.txt
```
Datenbank einrichten
```bash
pip install django
python manage.py makemigrations
python manage.py migrate
```
Entwicklungsserver starten
```bash
python manage.py runserver
```
Tailwindcss CLI installieren und CSS generieren
```bash
npm install tailwindcss @tailwindcss/cli
npx @tailwindcss/cli -i ticketsystem/static/css/style.css -o ticketsystem/static/css/tailwind.css
```

View File

@@ -126,5 +126,5 @@ STATICFILES_DIRS = [BASE_DIR / "static"]
DEFAULT_AUTO_FIELD = "django.db.models.BigAutoField"
LOGIN_REDIRECT_URL = "/ticketsystem"
LOGIN_REDIRECT_URL = "/"
LOGOUT_REDIRECT_URL = "/accounts/login/"

View File

@@ -19,7 +19,7 @@ from django.contrib import admin
from django.urls import include, path
urlpatterns = [
path("ticketsystem/", include("ticketsystem.urls")),
path("", include("ticketsystem.urls")),
path("admin/", admin.site.urls),
path("accounts/", include("django.contrib.auth.urls")),
]

32
requirements.txt Normal file
View File

@@ -0,0 +1,32 @@
asgiref==3.8.1
astroid==3.3.10
black==25.1.0
chardet==5.2.0
click==8.1.8
colorama==0.4.6
cssbeautifier==1.15.4
dill==0.4.0
Django==5.2
djlint==1.36.4
EditorConfig==0.17.0
gunicorn==23.0.0
isort==6.0.1
jsbeautifier==1.15.4
json5==0.12.0
mccabe==0.7.0
mypy_extensions==1.1.0
packaging==25.0
pathspec==0.12.1
pillow==11.2.1
platformdirs==4.3.7
pylint==3.3.7
pylint-django==2.6.1
pylint-plugin-utils==0.8.2
PyYAML==6.0.2
regex==2024.11.6
reportlab==4.4.1
six==1.17.0
sqlparse==0.5.3
tomlkit==0.13.3
tqdm==4.67.1
tzdata==2025.2

View File

@@ -1,6 +1,6 @@
from django.contrib import admin
from .models import Ticket, Course, FAQ
from .models import FAQ, Course, Ticket
admin.site.register(Ticket)
admin.site.register(Course)

View File

@@ -1,7 +1,8 @@
from django import forms
from .models import Comment, Ticket
from django.core.exceptions import ValidationError
from .models import Comment, Ticket
class CommentForm(forms.ModelForm):
class Meta:
@@ -17,38 +18,55 @@ class CommentForm(forms.ModelForm):
class TicketForm(forms.ModelForm):
# Zentrale Definition der Status-Übergänge
STATUS_TRANSITIONS = {
'tutor': {
'new': ['in_progress'],
'in_progress': ['resolved', 'new'],
'resolved': ['closed'],
'closed': [],
"tutor": {
"new": ["in_progress"],
"in_progress": ["resolved", "new"],
"resolved": ["closed"],
"closed": [],
},
"creator": {
"new": [],
"in_progress": [],
"resolved": ["closed", "new"],
"closed": [],
},
"superuser": {
# Superuser können alle Übergänge machen
"new": ["in_progress", "resolved", "closed"],
"in_progress": ["new", "resolved", "closed"],
"resolved": ["new", "in_progress", "closed"],
"closed": ["new", "in_progress", "resolved"],
},
'creator': {
'new': [],
'in_progress': [],
'resolved': ['closed', 'new'],
'closed': [],
}
}
# Zentrale Definition welche Felder wann required sind
REQUIRED_FIELDS_BY_STATUS = {
'resolved': ['answer'], # Answer required when resolving
"resolved": ["answer"], # Answer required when resolving
}
class Meta:
model = Ticket
fields = ["title", "description", "status", "mistake", "course", "answer", "material"]
fields = [
"title",
"description",
"status",
"mistake",
"course",
"answer",
"material",
]
widgets = {
'answer': forms.Textarea(attrs={
'rows': 4,
'placeholder': 'Beschreibe die Lösung des Problems...'
})
"answer": forms.Textarea(
attrs={
"rows": 4,
"placeholder": "Beschreibe die Lösung des Problems...",
}
)
}
def __init__(self, *args, **kwargs):
self.user = kwargs.pop('user', None)
self.ticket = kwargs.pop('ticket', None)
self.user = kwargs.pop("user", None)
self.ticket = kwargs.pop("ticket", None)
super().__init__(*args, **kwargs)
if self.ticket and self.user:
@@ -61,35 +79,42 @@ class TicketForm(forms.ModelForm):
is_superuser = self.user.is_superuser
# Status-Choices einschränken
self._limit_status_choices(is_tutor, is_creator)
self._limit_status_choices(is_tutor, is_creator, is_superuser)
# Feld-Berechtigungen setzen
self._set_field_permissions(is_tutor, is_creator, is_superuser)
def _set_field_permissions(self, is_tutor, is_creator, is_superuser):
"""Setzt welche Felder bearbeitet werden dürfen"""
if self.ticket.status == 'resolved' and is_creator and not is_superuser:
# Superuser können alles bearbeiten
if is_superuser:
return
if self.ticket.status == "resolved" and is_creator:
for field_name in self.fields:
if field_name == "answer":
self.fields[field_name].disabled = True
elif is_tutor and not is_superuser:
elif is_tutor:
# Tutor darf ändern:
readonly_fields = ['title', 'description', 'material']
readonly_fields = ["title", "description", "material"]
for field_name in readonly_fields:
if field_name in self.fields:
self.fields[field_name].disabled = True
elif is_creator and not is_superuser and self.ticket.status != 'resolved':
elif is_creator and self.ticket.status != "resolved":
for field_name in self.fields:
self.fields[field_name].disabled = True
def _limit_status_choices(self, is_tutor, is_creator):
def _limit_status_choices(self, is_tutor, is_creator, is_superuser):
"""Beschränkt verfügbare Status-Optionen basierend auf der zentralen Logik"""
current_status = self.ticket.status
if is_tutor:
role = 'tutor'
# Superuser bekommen alle Status-Optionen
if is_superuser:
role = "superuser"
elif is_tutor:
role = "tutor"
elif is_creator:
role = 'creator'
role = "creator"
else:
role = None
@@ -100,10 +125,9 @@ class TicketForm(forms.ModelForm):
allowed_statuses = [current_status]
# Status-Choices filtern
all_choices = list(self.fields['status'].choices)
self.fields['status'].choices = [
choice for choice in all_choices
if choice[0] in allowed_statuses
all_choices = list(self.fields["status"].choices)
self.fields["status"].choices = [
choice for choice in all_choices if choice[0] in allowed_statuses
]
def _get_allowed_transitions(self, from_status, role):
@@ -123,7 +147,7 @@ class TicketForm(forms.ModelForm):
def clean(self):
cleaned_data = super().clean()
status = cleaned_data.get('status')
status = cleaned_data.get("status")
if not self.ticket or not status:
return cleaned_data
@@ -132,27 +156,35 @@ class TicketForm(forms.ModelForm):
old_status = self.ticket.status
is_tutor = self.user == self.ticket.assigned_to
is_creator = self.user == self.ticket.created_by
is_superuser = self.user.is_superuser
if is_tutor:
role = 'tutor'
# Superuser dürfen alle Übergänge
if is_superuser:
role = "superuser"
elif is_tutor:
role = "tutor"
elif is_creator:
role = 'creator'
role = "creator"
else:
role = None
if role and not self._is_transition_allowed(old_status, status, role):
raise ValidationError({
'status': f'Übergang von "{self.ticket.get_status_display()}" zu "{dict(self.fields["status"].choices)[status]}" ist nicht erlaubt.'
})
raise ValidationError(
{
"status": f'Übergang von "{self.ticket.get_status_display()}" zu "{dict(self.fields["status"].choices)[status]}" ist nicht erlaubt.'
}
)
# Prüfe required fields für neuen Status
required_fields = self._get_required_fields_for_status(status)
for field_name in required_fields:
if not cleaned_data.get(field_name):
field_label = self.fields[field_name].label
raise ValidationError({
field_name: f'{field_label} ist erforderlich, wenn der Status auf "{dict(self.fields["status"].choices)[status]}" gesetzt wird.'
})
raise ValidationError(
{
field_name: f'{field_label} ist erforderlich, wenn der Status auf "{dict(self.fields["status"].choices)[status]}" gesetzt wird.'
}
)
return cleaned_data
@@ -166,8 +198,9 @@ class TicketForm(forms.ModelForm):
# Setze answered_at wenn eine Antwort gegeben wird
if ticket.answer and not ticket.answered_at:
from django.utils import timezone
ticket.answered_at = timezone.now()
if commit:
ticket.save()
return ticket
return ticket

View File

@@ -1,11 +1,14 @@
from django.db import models
from django.contrib.auth.models import User
from django.db import models
class Course(models.Model):
"""Kurs-Model für Backend-Verwaltung"""
name = models.CharField(max_length=200, verbose_name="Kurs-Name")
code = models.CharField(max_length=50, unique=True, verbose_name="Kurs-Code") # z.B. "PROG-101"
code = models.CharField(
max_length=50, unique=True, verbose_name="Kurs-Code"
) # z.B. "PROG-101"
description = models.TextField(blank=True, verbose_name="Beschreibung")
tutor = models.ForeignKey(
@@ -14,14 +17,14 @@ class Course(models.Model):
null=True,
blank=True,
verbose_name="Tutor",
related_name="courses_as_tutor"
related_name="courses_as_tutor",
)
is_active = models.BooleanField(default=True, verbose_name="Aktiv")
created_at = models.DateTimeField(auto_now_add=True)
class Meta:
ordering = ['name']
ordering = ["name"]
verbose_name = "Kurs"
verbose_name_plural = "Kurse"
@@ -50,6 +53,7 @@ class Ticket(models.Model):
]
MATERIAL_CHOICES = [
("script", "Skript"),
("learning_sprint", "Learning Sprint"),
("ilse", "Intensive Live Session"),
("video", "Video"),
@@ -63,37 +67,40 @@ class Ticket(models.Model):
description = models.TextField()
status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="new")
mistake = models.CharField(max_length=20, choices=MISTAKE_CHOICES, default="medium")
material = models.CharField(max_length=20, choices=MATERIAL_CHOICES, default="script")
material = models.CharField(
max_length=20, choices=MATERIAL_CHOICES, default="script"
)
answer = models.TextField(
blank=True,
null=True,
verbose_name="Antwort/Lösung",
help_text="Beschreibung der Lösung (erforderlich bei Status 'Gelöst')"
help_text="Beschreibung der Lösung (erforderlich bei Status 'Gelöst')",
)
answered_at = models.DateTimeField(
blank=True,
null=True,
verbose_name="Beantwortet am"
blank=True, null=True, verbose_name="Beantwortet am"
)
course = models.ForeignKey(
Course,
on_delete=models.CASCADE,
verbose_name="Kurs",
related_name="tickets"
Course, on_delete=models.CASCADE, verbose_name="Kurs", related_name="tickets"
)
created_by = models.ForeignKey(
User, related_name="tickets_created", on_delete=models.CASCADE
)
assigned_to = models.ForeignKey(
User, related_name="tickets_assigned", null=True, blank=True, on_delete=models.CASCADE,
User,
related_name="tickets_assigned",
null=True,
blank=True,
on_delete=models.CASCADE,
)
created_at = models.DateTimeField(auto_now_add=True)
updated_at = models.DateTimeField(auto_now=True)
def __str__(self):
return f"[{self.get_mistake_display()}] {self.title} ({self.get_status_display()})"
return (
f"[{self.get_mistake_display()}] {self.title} ({self.get_status_display()})"
)
class Comment(models.Model):
@@ -115,7 +122,7 @@ class TicketHistory(models.Model):
changed_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
changed_at = models.DateTimeField(auto_now_add=True)
field = models.CharField(max_length=100) # z.B. "status" oder "description"
field = models.CharField(max_length=100) # z.B. "status" oder "description"
old_value = models.TextField(null=True, blank=True)
new_value = models.TextField(null=True, blank=True)
@@ -125,15 +132,16 @@ class TicketHistory(models.Model):
class FAQ(models.Model):
"""Einfaches FAQ Model"""
question = models.CharField(max_length=300, verbose_name="Frage")
answer = models.TextField(verbose_name="Antwort")
order = models.IntegerField(default=0, verbose_name="Reihenfolge")
is_active = models.BooleanField(default=True, verbose_name="Aktiv")
class Meta:
ordering = ['order', 'question']
ordering = ["order", "question"]
verbose_name = "FAQ"
verbose_name_plural = "FAQs"
def __str__(self):
return self.question
return self.question

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View File

@@ -0,0 +1,33 @@
function toggleFAQ(index) {
const content = document.getElementById(`content-${index}`);
const icon = document.getElementById(`icon-${index}`);
if (content.classList.contains('hidden')) {
content.classList.remove('hidden');
icon.classList.add('rotate-180');
} else {
content.classList.add('hidden');
icon.classList.remove('rotate-180');
}
}
function toggleAllFAQs() {
const button = document.getElementById('toggle-all-btn');
const allContents = document.querySelectorAll('[id^="content-"]');
const allIcons = document.querySelectorAll('[id^="icon-"]');
// Prüfen ob alle eingeklappt sind
const allCollapsed = Array.from(allContents).every(content => content.classList.contains('hidden'));
if (allCollapsed) {
// Alle ausklappen
allContents.forEach(content => content.classList.remove('hidden'));
allIcons.forEach(icon => icon.classList.add('rotate-180'));
button.innerHTML = '📁 Alle einklappen';
} else {
// Alle einklappen
allContents.forEach(content => content.classList.add('hidden'));
allIcons.forEach(icon => icon.classList.remove('rotate-180'));
button.innerHTML = '📂 Alle ausklappen';
}
}

View File

@@ -32,20 +32,35 @@ function initializeTicketDetail(config) {
if (!answerField) return;
if (statusSelect.value === 'resolved') {
// Antwort-Feld einblenden und aktivieren
answerField.closest('div').style.display = 'block';
answerField.disabled = false;
answerField.readOnly = false;
answerField.style.pointerEvents = 'auto'; // Erlaube Klicks
answerField.classList.remove('bg-gray-100', 'cursor-not-allowed');
answerField.classList.add('bg-white');
answerField.required = true;
if (answerLabel && !answerLabel.querySelector('.text-red-500')) {
answerLabel.innerHTML = answerLabel.textContent + ' <span class="text-red-500">*</span>';
}
} else {
answerField.disabled = true;
} else if (statusSelect.value === 'closed') {
// Antwort-Feld einblenden aber ausgegraut (readonly statt disabled)
answerField.closest('div').style.display = 'block';
answerField.disabled = false;
answerField.readOnly = true;
answerField.style.pointerEvents = 'none'; // Verhindert Klicks
answerField.classList.add('bg-gray-100', 'cursor-not-allowed');
answerField.classList.remove('bg-white');
answerField.required = false;
if (answerLabel) {
answerLabel.innerHTML = answerLabel.textContent.replace(' *', '');
}
} else {
// Antwort-Feld ausblenden
answerField.closest('div').style.display = 'none';
answerField.required = false;
if (answerLabel) {
answerLabel.innerHTML = answerLabel.textContent.replace(' *', '');
}

View File

@@ -3,13 +3,18 @@
<!DOCTYPE html>
<head>
<link href="{% static 'css/tailwind.css' %}" rel="stylesheet">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<div class="min-h-screen flex items-center justify-center bg-gray-50 py-12 px-4">
<div class="max-w-md w-full space-y-8">
<div class="text-center">
<div class="text-6xl mb-4">🔐</div>
<h2 class="text-3xl font-bold text-gray-900 mb-2">Anmelden</h2>
<p class="text-gray-600 mb-8">Melde dich in deinem Ticketsystem an</p>
<div class="mb-4 flex justify-center">
<img src="{% static 'IU-logo.png' %}"
alt="Logo"
class="w-[60%] h-auto" />
</div>
<h2 class="text-3xl font-bold text-gray-900 mb-2">Studybug</h2>
<p class="text-gray-600 mb-8">Melde dich im Korrekturmanagementsystem der IU an</p>
</div>
<div class="bg-white rounded-lg shadow-md p-8">
<form method="post" class="space-y-6">
@@ -44,7 +49,7 @@
<div>
<button type="submit"
class="w-full bg-blue-600 hover:bg-blue-700 text-white font-bold py-3 px-4 rounded-lg transition-colors duration-200 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-blue-500">
🚀 Anmelden
🪲 Anmelden
</button>
</div>
</form>

View File

@@ -1,69 +0,0 @@
{% extends "ticketsystem/base.html" %}
{% block content %}
<style>
.ticket-list-container {
max-width: 700px;
margin: 2rem auto;
padding: 2rem;
border: 1px solid #ddd;
border-radius: 8px;
background-color: #fafafa;
font-family: sans-serif;
}
.ticket-list-container h1 {
margin-bottom: 1.5rem;
font-size: 1.8rem;
color: #333;
}
.ticket-item {
padding: 1rem;
border-bottom: 1px solid #ccc;
}
.ticket-item:last-child {
border-bottom: none;
}
.ticket-item a {
text-decoration: none;
color: #007bff;
font-weight: bold;
}
.ticket-item a:hover {
text-decoration: underline;
}
.ticket-meta {
font-size: 0.9rem;
color: #666;
margin-top: 0.3rem;
}
</style>
<div class="ticket-list-container">
<h1>🧾 Meine zugewiesenen Tickets</h1>
<p style="color: #777; font-size: 0.9rem; margin-top: -0.5rem; margin-bottom: 1.5rem;">
Hinweis: Bereits geschlossene Tickets werden hier nicht aufgelistet.
</p>
{% for ticket in tickets %}
<div class="ticket-item">
<a href="{% url 'detail' ticket.pk %}">
#{{ ticket.id }} {{ ticket.title }}
</a>
<div class="ticket-meta">
Status: {{ ticket.get_status_display }} |
Priorität: {{ ticket.get_priority_display }} |
Angelegt am {{ ticket.created_at|date:"d.m.Y H:i" }}
</div>
</div>
{% empty %}
<p>Es sind derzeit keine Tickets vorhanden.</p>
{% endfor %}
</div>
{% endblock %}

View File

@@ -3,35 +3,69 @@
<html lang="de">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>
{% block title %}TicketSystem{% endblock %}
{% block title %}Studybug🪲{% endblock %}
</title>
<link href="{% static 'css/tailwind.css' %}" rel="stylesheet">
</head>
<body class="bg-gray-100">
<nav class="bg-gray-700 text-white py-4">
<div class="max-w-4xl mx-auto flex justify-between items-center px-4">
<div class="flex space-x-4">
<a href="{% url 'home' %}" class="text-white hover:text-gray-300">🏠 Start</a>
<a href="{% url 'ticket-list' %}" class="text-white hover:text-gray-300">📋 Tickets</a>
<a href="{% url 'assigned-tickets' %}"
class="text-white hover:text-gray-300">🧾 Meine Tickets</a>
<a href="{% url 'faq-list' %}" class="text-white hover:text-gray-300">❓ FAQ</a>
<div class="max-w-6xl mx-auto px-4">
<!-- Mobile Header -->
<div class="flex justify-between items-center md:hidden">
<h1 class="text-lg font-semibold">Studybug🪲</h1>
<button id="mobile-menu-btn" class="text-2xl"></button>
</div>
<div class="flex items-center space-x-4">
<!-- Desktop Menu -->
<div class="hidden md:flex md:justify-between md:items-center">
<div class="flex space-x-6">
<a href="{% url 'home' %}" class="text-white hover:text-gray-300">🏠 Start</a>
<a href="{% url 'ticket-list' %}" class="text-white hover:text-gray-300">📋 Tickets</a>
<a href="{% url 'faq-list' %}" class="text-white hover:text-gray-300">❓ FAQ</a>
</div>
{% if user.is_authenticated %}
<span class="text-white">👤 {{ user.username }}</span>
<form method="post" action="{% url 'logout' %}" class="inline">
{% csrf_token %}
<button type="submit" class="text-white hover:text-gray-300">🚪 Logout</button>
</form>
<div class="flex items-center space-x-4">
<span>👤 {{ user.username }}</span>
<form method="post" action="{% url 'logout' %}" class="inline">
{% csrf_token %}
<button type="submit" class="text-white hover:text-gray-300">🚪 Logout</button>
</form>
</div>
{% endif %}
</div>
<!-- Mobile Menu -->
<div id="mobile-menu" class="hidden mt-4">
<a href="{% url 'home' %}" class="block text-white py-2">🏠 Start</a>
<a href="{% url 'ticket-list' %}" class="block text-white py-2">📋 Tickets</a>
<a href="{% url 'faq-list' %}" class="block text-white py-2">❓ FAQ</a>
{% if user.is_authenticated %}
<div class="border-t border-gray-600 pt-3 mt-3">
<span class="block text-white py-1">👤 {{ user.username }}</span>
<form method="post" action="{% url 'logout' %}">
{% csrf_token %}
<button type="submit" class="text-white py-2">🚪 Logout</button>
</form>
</div>
{% endif %}
</div>
</div>
</nav>
<!-- Global Container -->
<div class="max-w-5xl mx-auto mt-8 px-4">
<div class="max-w-6xl mx-auto mt-8 px-4">
{% block content %}{% endblock %}
</div>
<!-- Mobile Menu Script -->
<script>
const menuBtn = document.getElementById('mobile-menu-btn');
const menu = document.getElementById('mobile-menu');
if (menuBtn && menu) {
menuBtn.onclick = () => menu.classList.toggle('hidden');
}
</script>
</body>
</html>
</html>

View File

@@ -12,6 +12,12 @@
</div>
{% endif %}
<div class="max-w-6xl mx-auto px-4 py-6">
<div class="mb-6">
<a href="{% url 'ticket-list' %}"
class="inline-flex items-center text-blue-500 hover:text-blue-600 font-medium">
← Zurück zur Übersicht
</a>
</div>
<!-- Ticket Bearbeitung -->
<div class="bg-white rounded-lg shadow p-6 mb-6">
<h1 class="text-3xl font-bold mb-4">🎫 Ticket #{{ ticket.id }} {{ ticket.title }}</h1>

View File

@@ -1,24 +1,52 @@
{% extends "ticketsystem/base.html" %}
{% load static %}
{% block content %}
<div class="max-w-6xl mx-auto px-4 py-6">
<!-- Header -->
<div class="bg-white rounded-lg shadow p-6 mb-6">
<div class="flex justify-between items-center">
<h1 class="text-3xl font-bold">❓ Häufig gestellte Fragen</h1>
<a href="{% url 'faq-pdf-download' %}"
class="bg-blue-500 hover:bg-blue-600 text-white px-4 py-2 rounded">📄 PDF Download</a>
<div class="flex gap-2">
<button id="toggle-all-btn"
onclick="toggleAllFAQs()"
class="bg-gray-500 hover:bg-gray-600 text-white px-4 py-2 rounded">
📂 Alle ausklappen
</button>
<a href="{% url 'faq-pdf-download' %}"
class="bg-blue-500 hover:bg-blue-600 text-white px-4 py-2 rounded">📄 PDF Download</a>
</div>
</div>
</div>
<!-- FAQ Liste -->
{% for faq in faqs %}
<div class="bg-white rounded-lg shadow p-6 mb-4">
<h3 class="font-bold text-lg mb-2">{{ forloop.counter }}. {{ faq.question }}</h3>
<div class="text-gray-700">{{ faq.answer|linebreaks }}</div>
<div class="bg-white rounded-lg shadow mb-4 overflow-hidden">
<!-- FAQ Header - klickbar -->
<button class="w-full p-6 text-left hover:bg-gray-50 focus:outline-none focus:bg-gray-50 transition-colors duration-200"
onclick="toggleFAQ({{ forloop.counter0 }})">
<div class="flex justify-between items-center">
<h3 class="font-bold text-lg pr-4">{{ forloop.counter }}. {{ faq.question }}</h3>
<svg id="icon-{{ forloop.counter0 }}"
class="w-5 h-5 text-gray-500 transform transition-transform duration-200"
fill="none"
stroke="currentColor"
viewBox="0 0 24 24">
<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"></path>
</svg>
</div>
</button>
<!-- FAQ Content - versteckt standardmäßig -->
<div id="content-{{ forloop.counter0 }}"
class="hidden px-6 pb-6">
<div class="text-gray-700 border-t pt-4">{{ faq.answer|linebreaks }}</div>
</div>
</div>
{% empty %}
<div class="bg-white rounded-lg shadow p-8 text-center">
<p class="text-gray-500">Noch keine FAQs vorhanden.</p>
</div>
{% endfor %}
</div>
{% endblock %}
<!-- FAQ JavaScript -->
<script src="{% static 'js/faq.js' %}"></script>
{% endblock %}

View File

@@ -3,10 +3,10 @@
<div class="max-w-6xl mx-auto px-4 py-12">
<!-- Header -->
<div class="text-center mb-12">
<div class="text-6xl mb-4">🎫</div>
<h1 class="text-4xl font-bold text-gray-900 mb-4">Willkommen im Ticketsystem</h1>
<p class="text-lg text-gray-600 mb-2">Verwalte deine Aufgaben und Tickets effizient</p>
<p class="text-gray-500">Was möchten Sie tun?</p>
<div class="text-6xl mb-4">🪲</div>
<h1 class="text-4xl font-bold text-gray-900 mb-4">Willkommen bei Studybug!</h1>
<p class="text-lg text-gray-600 mb-2">- Das Korrekturmanagementsystem der IU Internationale Hochschule - </p>
<p class="text-gray-500">Erstelle ein Ticket, wenn du Probleme oder Fehler erkannt hast</p>
</div>
<!-- Quick Actions -->
<div class="grid grid-cols-1 md:grid-cols-3 gap-6 mb-12">
@@ -25,7 +25,7 @@
<p class="text-sm text-green-600">Ein neues Ticket erstellen</p>
</a>
<!-- Offene Tickets -->
<a href="{% url 'ticket-list' %}?status=open"
<a href="{% url 'ticket-list' %}?status=new"
class="bg-blue-50 rounded-lg shadow-md p-6 text-center hover:shadow-lg transition-shadow duration-200 border border-blue-200">
<div class="text-3xl mb-3">📂</div>
<h3 class="text-lg font-bold text-blue-800 mb-2">Offene Tickets</h3>
@@ -40,7 +40,7 @@
<div class="text-sm text-gray-600">Tickets insgesamt</div>
</div>
<div class="bg-white rounded-lg p-4 shadow-sm">
<div class="text-2xl font-bold text-red-600 mb-1">{{ open_tickets|default:"0" }}</div>
<div class="text-2xl font-bold text-red-600 mb-1">{{ new_tickets|default:"0" }}</div>
<div class="text-sm text-gray-600">Offene Tickets</div>
</div>
<div class="bg-white rounded-lg p-4 shadow-sm">

View File

@@ -2,87 +2,105 @@
{% block content %}
<!-- Messages -->
{% if messages %}
<div class="max-w-6xl mx-auto px-4 pt-4">
<div class="mb-4">
{% for message in messages %}
<div class="mb-4 p-3 rounded {% if message.tags == 'error' %}bg-red-100 text-red-700{% elif message.tags == 'success' %}bg-green-100 text-green-700{% else %}bg-yellow-100 text-yellow-700{% endif %}">
<div class="mb-2 p-3 rounded text-sm {% if message.tags == 'error' %}bg-red-100 text-red-700{% elif message.tags == 'success' %}bg-green-100 text-green-700{% else %}bg-yellow-100 text-yellow-700{% endif %}">
{{ message }}
</div>
{% endfor %}
</div>
{% endif %}
<div class="max-w-6xl mx-auto px-4 py-6">
<!-- Header -->
<div class="flex flex-col sm:flex-row sm:justify-between sm:items-center mb-6">
<div>
<h1 class="text-3xl font-bold text-gray-900 mb-2">🎫 Ticket-Übersicht</h1>
<p class="text-gray-600">Verwalte und verfolge alle deine Tickets</p>
</div>
<div class="mt-4 sm:mt-0">
<a href="{% url 'create' %}"
class="bg-green-500 hover:bg-green-600 text-white px-4 py-2 rounded font-medium">
Neues Ticket erstellen
</a>
</div>
<!-- Header -->
<div class="flex flex-col sm:flex-row sm:justify-between sm:items-center mb-6">
<div>
<h1 class="text-2xl sm:text-3xl font-bold text-gray-900 mb-2">🎫 Ticket-Übersicht</h1>
<p class="text-gray-600">Verwalte und verfolge Tickets</p>
</div>
<!-- Filter und Suche -->
<div class="bg-white rounded-lg shadow p-4 mb-6">
<div class="grid grid-cols-1 lg:grid-cols-5 gap-4">
<!-- Status Filter -->
<div>
<form method="get">
<label class="block text-sm font-medium mb-1">Status:</label>
<select name="status"
onchange="this.form.submit()"
class="w-full h-10 px-3 border border-gray-300 rounded shadow-sm focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-blue-500">
<option value="">Alle Status</option>
{% for value, label in status_choices %}
<option value="{{ value }}"
{% if selected_status == value %}selected{% endif %}>{{ label }}</option>
{% endfor %}
</select>
<!-- Andere Filter beibehalten -->
{% if request.GET.assigned_to %}
<input type="hidden"
name="assigned_to"
value="{{ request.GET.assigned_to }}">
{% endif %}
{% if request.GET.course %}<input type="hidden" name="course" value="{{ request.GET.course }}">{% endif %}
{% if search_query %}<input type="hidden" name="q" value="{{ search_query }}">{% endif %}
</form>
</div>
<!-- Meine Tickets Filter -->
<div>
<label class="block text-sm font-medium mb-1">Zuweisung:</label>
{% if request.GET.assigned_to == user.id|stringformat:'s' %}
<!-- Wenn aktiv: Button zum Deaktivieren -->
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}"
class="block w-full h-10 px-3 border border-purple-300 rounded shadow-sm text-center bg-purple-200 hover:bg-purple-300 transition-colors flex items-center justify-center">
👤 Meine Tickets ✓
</a>
{% else %}
<!-- Wenn nicht aktiv: Button zum Aktivieren -->
<a href="?assigned_to={{ user.id }}{% if selected_status %}&status={{ selected_status }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}"
class="block w-full h-10 px-3 border border-purple-300 rounded shadow-sm text-center bg-purple-50 hover:bg-purple-100 transition-colors flex items-center justify-center">
👤 Meine Tickets
</a>
<div class="mt-4 sm:mt-0">
<a href="{% url 'create' %}"
class="bg-green-500 hover:bg-green-600 text-white px-4 py-2 rounded font-medium block text-center sm:inline-block">
Neues Ticket erstellen
</a>
</div>
</div>
<!-- Filter und Suche -->
<div class="bg-white rounded-lg shadow p-4 mb-6">
<div class="grid grid-cols-1 lg:grid-cols-5 gap-4">
<!-- Status Filter -->
<div>
<form method="get">
<label class="block text-sm font-medium mb-1">Status:</label>
<select name="status"
onchange="this.form.submit()"
class="w-full h-10 px-3 border border-gray-300 rounded shadow-sm focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-blue-500">
<option value="">Alle Status</option>
{% for value, label in status_choices %}
<option value="{{ value }}"
{% if selected_status == value %}selected{% endif %}>{{ label }}</option>
{% endfor %}
</select>
<!-- Andere Filter beibehalten -->
{% if request.GET.assigned_to %}
<input type="hidden"
name="assigned_to"
value="{{ request.GET.assigned_to }}">
{% endif %}
</div>
<!-- Kurs Filter -->
<div>
<form method="get">
<label class="block text-sm font-medium mb-1">Kurs:</label>
<select name="course"
onchange="this.form.submit()"
class="w-full h-10 px-3 border border-gray-300 rounded shadow-sm focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-blue-500">
<option value="">Alle Kurse</option>
{% for course in courses %}
<option value="{{ course.id }}"
{% if selected_course == course.id|stringformat:'s' %}selected{% endif %}>
{{ course.code }} - {{ course.name }}
</option>
{% endfor %}
</select>
<!-- Andere Filter beibehalten -->
{% if request.GET.course %}<input type="hidden" name="course" value="{{ request.GET.course }}">{% endif %}
{% if search_query %}<input type="hidden" name="q" value="{{ search_query }}">{% endif %}
</form>
</div>
<!-- Meine Tickets Filter -->
<div>
<label class="block text-sm font-medium mb-1">Zuweisung:</label>
{% if request.GET.assigned_to == user.id|stringformat:'s' %}
<!-- Wenn aktiv: Button zum Deaktivieren -->
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}"
class="block w-full h-10 px-3 border border-purple-300 rounded shadow-sm text-center bg-purple-200 hover:bg-purple-300 transition-colors flex items-center justify-center">
👤 Meine Tickets ✓
</a>
{% else %}
<!-- Wenn nicht aktiv: Button zum Aktivieren -->
<a href="?assigned_to={{ user.id }}{% if selected_status %}&status={{ selected_status }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}"
class="block w-full h-10 px-3 border border-purple-300 rounded shadow-sm text-center bg-purple-50 hover:bg-purple-100 transition-colors flex items-center justify-center">
👤 Meine Tickets
</a>
{% endif %}
</div>
<!-- Kurs Filter -->
<div>
<form method="get">
<label class="block text-sm font-medium mb-1">Kurs:</label>
<select name="course"
onchange="this.form.submit()"
class="w-full h-10 px-3 border border-gray-300 rounded shadow-sm focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-blue-500">
<option value="">Alle Kurse</option>
{% for course in courses %}
<option value="{{ course.id }}"
{% if selected_course == course.id|stringformat:'s' %}selected{% endif %}>
{{ course.code }} - {{ course.name }}
</option>
{% endfor %}
</select>
<!-- Andere Filter beibehalten -->
{% if selected_status %}<input type="hidden" name="status" value="{{ selected_status }}">{% endif %}
{% if request.GET.assigned_to %}
<input type="hidden"
name="assigned_to"
value="{{ request.GET.assigned_to }}">
{% endif %}
{% if search_query %}<input type="hidden" name="q" value="{{ search_query }}">{% endif %}
</form>
</div>
<!-- Suche -->
<div class="lg:col-span-2">
<form method="get">
<label class="block text-sm font-medium mb-1">Suche:</label>
<div class="flex">
<input type="text"
name="q"
value="{{ search_query }}"
placeholder="Titel oder Beschreibung durchsuchen..."
class="flex-1 h-10 px-3 border border-gray-300 rounded-l shadow-sm focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-blue-500">
{% if selected_status %}<input type="hidden" name="status" value="{{ selected_status }}">{% endif %}
{% if selected_course %}<input type="hidden" name="course" value="{{ selected_course }}">{% endif %}
{% if request.GET.assigned_to %}
@@ -90,80 +108,62 @@
name="assigned_to"
value="{{ request.GET.assigned_to }}">
{% endif %}
{% if search_query %}<input type="hidden" name="q" value="{{ search_query }}">{% endif %}
</form>
</div>
<!-- Suche -->
<div class="lg:col-span-2">
<form method="get">
<label class="block text-sm font-medium mb-1">Suche:</label>
<div class="flex">
<input type="text"
name="q"
value="{{ search_query }}"
placeholder="Titel oder Beschreibung durchsuchen..."
class="flex-1 h-10 px-3 border border-gray-300 rounded-l shadow-sm focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-blue-500">
{% if selected_status %}<input type="hidden" name="status" value="{{ selected_status }}">{% endif %}
{% if selected_course %}<input type="hidden" name="course" value="{{ selected_course }}">{% endif %}
{% if request.GET.assigned_to %}
<input type="hidden"
name="assigned_to"
value="{{ request.GET.assigned_to }}">
{% endif %}
<button type="submit"
class="bg-blue-500 hover:bg-blue-600 text-white h-10 px-4 rounded-r">🔍</button>
</div>
</form>
<button type="submit"
class="bg-blue-500 hover:bg-blue-600 text-white h-10 px-4 rounded-r">🔍</button>
</div>
</form>
</div>
</div>
<!-- Aktive Filter Anzeige -->
{% if selected_status or request.GET.assigned_to or search_query %}
<div class="mt-4 p-3 bg-gray-50 rounded border-l-4 border-blue-400">
<div class="flex flex-wrap items-center gap-2">
<span class="font-medium text-gray-700">Aktive Filter:</span>
{% if selected_status %}
<span class="px-2 py-1 bg-blue-100 text-blue-800 text-sm rounded">
Status:
{% for value, label in status_choices %}
{% if value == selected_status %}{{ label }}{% endif %}
{% endfor %}
<a href="?{% if search_query %}q={{ search_query }}{% endif %}{% if request.GET.assigned_to %}&assigned_to={{ request.GET.assigned_to }}{% endif %}"
class="ml-1 text-blue-600 hover:text-blue-800">×</a>
</span>
{% endif %}
{% if request.GET.assigned_to %}
<span class="px-2 py-1 bg-purple-100 text-purple-800 text-sm rounded">
Meine Tickets
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}"
class="ml-1 text-purple-600 hover:text-purple-800">×</a>
</span>
{% endif %}
{% if search_query %}
<span class="px-2 py-1 bg-green-100 text-green-800 text-sm rounded">
Suche: "{{ search_query }}"
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if request.GET.assigned_to %}&assigned_to={{ request.GET.assigned_to }}{% endif %}"
class="ml-1 text-green-600 hover:text-green-800">×</a>
</span>
{% endif %}
{% if selected_course %}
<span class="px-2 py-1 bg-green-100 text-green-800 text-sm rounded">
Kurs:
{% for course in courses %}
{% if course.id|stringformat:'s' == selected_course %}{{ course.code }}{% endif %}
{% endfor %}
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}{% if request.GET.assigned_to %}&assigned_to={{ request.GET.assigned_to }}{% endif %}"
class="ml-1 text-green-600 hover:text-green-800">×</a>
</span>
{% endif %}
<a href="{% url 'ticket-list' %}"
class="text-sm text-gray-600 hover:text-gray-800 font-medium">Alle Filter entfernen</a>
</div>
</div>
<!-- Aktive Filter Anzeige -->
{% if selected_status or request.GET.assigned_to or search_query %}
<div class="mt-4 p-3 bg-gray-50 rounded border-l-4 border-blue-400">
<div class="flex flex-wrap items-center gap-2">
<span class="font-medium text-gray-700">Aktive Filter:</span>
{% if selected_status %}
<span class="px-2 py-1 bg-blue-100 text-blue-800 text-sm rounded">
Status:
{% for value, label in status_choices %}
{% if value == selected_status %}{{ label }}{% endif %}
{% endfor %}
<a href="?{% if search_query %}q={{ search_query }}{% endif %}{% if request.GET.assigned_to %}&assigned_to={{ request.GET.assigned_to }}{% endif %}"
class="ml-1 text-blue-600 hover:text-blue-800">×</a>
</span>
{% endif %}
{% if request.GET.assigned_to %}
<span class="px-2 py-1 bg-purple-100 text-purple-800 text-sm rounded">
Meine Tickets
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}"
class="ml-1 text-purple-600 hover:text-purple-800">×</a>
</span>
{% endif %}
{% if search_query %}
<span class="px-2 py-1 bg-green-100 text-green-800 text-sm rounded">
Suche: "{{ search_query }}"
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if request.GET.assigned_to %}&assigned_to={{ request.GET.assigned_to }}{% endif %}"
class="ml-1 text-green-600 hover:text-green-800">×</a>
</span>
{% endif %}
{% if selected_course %}
<span class="px-2 py-1 bg-green-100 text-green-800 text-sm rounded">
Kurs:
{% for course in courses %}
{% if course.id|stringformat:'s' == selected_course %}{{ course.code }}{% endif %}
{% endfor %}
<a href="?{% if selected_status %}status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}{% if request.GET.assigned_to %}&assigned_to={{ request.GET.assigned_to }}{% endif %}"
class="ml-1 text-green-600 hover:text-green-800">×</a>
</span>
{% endif %}
<a href="{% url 'ticket-list' %}"
class="text-sm text-gray-600 hover:text-gray-800 font-medium">Alle Filter entfernen</a>
</div>
</div>
{% endif %}
</div>
<!-- Ticket Tabelle -->
{% if tickets %}
<div class="bg-white rounded-lg shadow overflow-hidden">
{% endif %}
</div>
<!-- Ticket Tabelle -->
{% if tickets %}
<!-- Desktop -->
<div class="hidden lg:block bg-white rounded-lg shadow overflow-hidden">
<div class="overflow-x-auto">
<table class="w-full">
<thead class="bg-blue-600 text-white">
<tr>
@@ -182,8 +182,8 @@
<td class="px-4 py-3 text-center text-sm font-bold text-gray-500">#{{ ticket.id }}</td>
<td class="px-4 py-3">
<a href="{% url 'detail' ticket.pk %}"
class="font-bold text-blue-600 hover:text-blue-800 hover:underline">
{{ ticket.title }}
class="font-bold text-blue-600 hover:text-blue-800 hover:underline block break-words">
{{ ticket.title|truncatechars:30 }}
</a>
</td>
<td class="px-4 py-3 text-center text-sm">
@@ -195,7 +195,7 @@
{% if ticket.status == 'new' %}
<span class="px-2 py-1 rounded-full text-xs font-bold bg-blue-500 text-white">{{ ticket.get_status_display }}</span>
{% elif ticket.status == 'in_progress' %}
<span class="px-2 py-1 rounded-full text-xs font-bold bg-yellow-400 text-gray-900">
<span class="px-2 py-1 rounded-full text-xs font-bold bg-yellow-400 text-gray-900 whitespace-nowrap">
{{ ticket.get_status_display }}
</span>
{% elif ticket.status == 'resolved' %}
@@ -205,62 +205,100 @@
{% elif ticket.status == 'closed' %}
<span class="px-2 py-1 rounded-full text-xs font-bold bg-gray-600 text-white">{{ ticket.get_status_display }}</span>
{% endif %}
<td class="px-4 py-3 text-center">
<span class="px-2 py-1 rounded-full text-xs font-bold {% if ticket.mistake == 'typo' %}bg-blue-500 {% elif ticket.mistake == 'formatting_issue' %}bg-purple-500 {% elif ticket.mistake == 'missing_content' %}bg-red-500 {% elif ticket.mistake == 'outdated_content' %}bg-orange-500 {% elif ticket.mistake == 'audio_problem' %}bg-green-500 {% elif ticket.mistake == 'video_problem' %}bg-yellow-500 {% elif ticket.mistake == 'other' %}bg-gray-500 {% else %}bg-gray-400 {% endif %} text-white">
{{ ticket.get_mistake_display }}
</span>
</td>
<td class="px-4 py-3 text-sm text-gray-600">
{% if ticket.assigned_to %}
{{ ticket.assigned_to.username }}
{% else %}
<span class="text-gray-400 italic">Nicht zugewiesen</span>
{% endif %}
</td>
<td class="px-4 py-3 text-center text-sm text-gray-500">
<div>{{ ticket.created_at|date:"d.m.Y" }}</div>
<div class="text-xs text-gray-400">{{ ticket.created_at|date:"H:i" }}</div>
</td>
</tr>
{% endfor %}
</tbody>
</table>
</div>
<!-- Pagination -->
{% if is_paginated %}
<div class="mt-6 flex justify-between items-center">
<div class="text-sm text-gray-600">Seite {{ page_obj.number }} von {{ page_obj.paginator.num_pages }}</div>
<div class="flex gap-2">
{% if page_obj.has_previous %}
<a href="?page={{ page_obj.previous_page_number }}{% if selected_status %}&status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}"
class="px-3 py-1 border border-gray-300 rounded hover:bg-gray-50">Zurück</a>
{% endif %}
{% if page_obj.has_next %}
<a href="?page={{ page_obj.next_page_number }}{% if selected_status %}&status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}"
class="px-3 py-1 border border-gray-300 rounded hover:bg-gray-50">Weiter</a>
</td>
<td class="px-4 py-3 text-center">
<span class="px-2 py-1 rounded-full text-xs font-bold whitespace-nowrap {% if ticket.mistake == 'typo' %}bg-blue-500 {% elif ticket.mistake == 'formatting_issue' %}bg-purple-500 {% elif ticket.mistake == 'missing_content' %}bg-red-500 {% elif ticket.mistake == 'outdated_content' %}bg-orange-500 {% elif ticket.mistake == 'audio_problem' %}bg-green-500 {% elif ticket.mistake == 'video_problem' %}bg-yellow-500 {% elif ticket.mistake == 'other' %}bg-gray-500 {% else %}bg-gray-400 {% endif %} text-white">
{{ ticket.get_mistake_display }}
</span>
</td>
<td class="px-4 py-3 text-sm text-gray-600">
{% if ticket.assigned_to %}
{{ ticket.assigned_to.username }}
{% else %}
<span class="text-gray-400 italic">Nicht zugewiesen</span>
{% endif %}
</td>
<td class="px-4 py-3 text-center text-sm text-gray-500">
<div>{{ ticket.created_at|date:"d.m.Y" }}</div>
<div class="text-xs text-gray-400">{{ ticket.created_at|date:"H:i" }}</div>
</td>
</tr>
{% endfor %}
</tbody>
</table>
</div>
</div>
<!-- Mobile -->
<div class="lg:hidden space-y-4">
{% for ticket in tickets %}
<div class="bg-white rounded-lg shadow p-4">
<div class="flex justify-between items-start mb-2">
<span class="text-sm font-bold text-gray-500">#{{ ticket.id }}</span>
<span class="text-xs text-gray-500">{{ ticket.created_at|date:"d.m.Y" }}</span>
</div>
<a href="{% url 'detail' ticket.pk %}"
class="font-bold text-blue-600 hover:text-blue-800 block mb-2">{{ ticket.title|truncatechars:50 }}</a>
<div class="space-y-2">
<div class="flex justify-between items-center">
<span class="text-sm text-gray-600">Status:</span>
{% if ticket.status == 'new' %}
<span class="px-2 py-1 rounded-full text-xs font-bold bg-blue-500 text-white">{{ ticket.get_status_display }}</span>
{% elif ticket.status == 'in_progress' %}
<span class="px-2 py-1 rounded-full text-xs font-bold bg-yellow-400 text-gray-900">{{ ticket.get_status_display }}</span>
{% elif ticket.status == 'resolved' %}
<span class="px-2 py-1 rounded-full text-xs font-bold bg-green-400 text-white">{{ ticket.get_status_display }}</span>
{% elif ticket.status == 'closed' %}
<span class="px-2 py-1 rounded-full text-xs font-bold bg-gray-600 text-white">{{ ticket.get_status_display }}</span>
{% endif %}
</div>
<div class="flex justify-between items-center">
<span class="text-sm text-gray-600">Kurs:</span>
<span class="text-sm font-medium">{{ ticket.course.code }}</span>
</div>
{% if ticket.assigned_to %}
<div class="flex justify-between items-center">
<span class="text-sm text-gray-600">Zugewiesen:</span>
<span class="text-sm">{{ ticket.assigned_to.username }}</span>
</div>
{% endif %}
</div>
{% endif %}
{% else %}
<!-- Keine Tickets -->
<div class="text-center py-12 bg-white rounded-lg shadow">
<div class="text-gray-400 text-6xl mb-4">📋</div>
{% if search_query %}
<h3 class="text-lg font-medium text-gray-900 mb-2">Keine Tickets gefunden</h3>
<p class="text-gray-500 mb-4">
Keine Tickets gefunden für die Suche „<strong>{{ search_query }}</strong>"
</p>
<a href="?" class="text-blue-600 hover:text-blue-800 font-medium">Alle Tickets anzeigen</a>
{% else %}
<h3 class="text-lg font-medium text-gray-900 mb-2">Noch keine Tickets vorhanden</h3>
<p class="text-gray-500 mb-4">Erstelle dein erstes Ticket um loszulegen.</p>
<a href="{% url 'create' %}"
class="bg-blue-500 hover:bg-blue-600 text-white px-4 py-2 rounded font-medium">
Erstes Ticket erstellen
</a>
</div>
{% endfor %}
</div>
<!-- Pagination -->
{% if is_paginated %}
<div class="mt-6 flex justify-between items-center">
<div class="text-sm text-gray-600">Seite {{ page_obj.number }} von {{ page_obj.paginator.num_pages }}</div>
<div class="flex gap-2">
{% if page_obj.has_previous %}
<a href="?page={{ page_obj.previous_page_number }}{% if selected_status %}&status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}"
class="px-3 py-1 border border-gray-300 rounded hover:bg-gray-50">Zurück</a>
{% endif %}
{% if page_obj.has_next %}
<a href="?page={{ page_obj.next_page_number }}{% if selected_status %}&status={{ selected_status }}{% endif %}{% if search_query %}&q={{ search_query }}{% endif %}{% if selected_course %}&course={{ selected_course }}{% endif %}"
class="px-3 py-1 border border-gray-300 rounded hover:bg-gray-50">Weiter</a>
{% endif %}
</div>
</div>
{% endif %}
{% else %}
<!-- Keine Tickets -->
<div class="text-center py-12 bg-white rounded-lg shadow">
<div class="text-gray-400 text-6xl mb-4">📋</div>
{% if search_query %}
<h3 class="text-lg font-medium text-gray-900 mb-2">Keine Tickets gefunden</h3>
<p class="text-gray-500 mb-4">
Keine Tickets gefunden für die Suche „<strong>{{ search_query }}</strong>"
</p>
<a href="?" class="text-blue-600 hover:text-blue-800 font-medium">Alle Tickets anzeigen</a>
{% else %}
<h3 class="text-lg font-medium text-gray-900 mb-2">Noch keine Tickets vorhanden</h3>
<p class="text-gray-500 mb-4">Erstelle dein erstes Ticket um loszulegen.</p>
<a href="{% url 'create' %}"
class="bg-blue-500 hover:bg-blue-600 text-white px-4 py-2 rounded font-medium">
Erstes Ticket erstellen
</a>
{% endif %}
</div>
{% endblock %}
{% endif %}
{% endblock %}

View File

@@ -1,15 +1,8 @@
from django.urls import path
from .views import (
TicketListView,
TicketCreateView,
TicketUpdateView,
HomeView,
AssignedTicketListView,
TicketDetailUpdateView,
faq_list,
faq_pdf_download
)
from .views import (HomeView, TicketCreateView,
TicketDetailUpdateView, TicketListView, TicketUpdateView,
faq_list, faq_pdf_download)
urlpatterns = [
# /ticketsystem/
@@ -21,7 +14,6 @@ urlpatterns = [
# /ticketsystem/new/
path("new/", TicketCreateView.as_view(), name="create"),
path("<int:pk>/modify/", TicketUpdateView.as_view(), name="modify"),
path("meine-tickets/", AssignedTicketListView.as_view(), name="assigned-tickets"),
path('faq/', faq_list, name='faq-list'),
path('faq/download/', faq_pdf_download, name='faq-pdf-download'),
path("faq/", faq_list, name="faq-list"),
path("faq/download/", faq_pdf_download, name="faq-pdf-download"),
]

View File

@@ -1,22 +1,20 @@
from django.views.generic import ListView, TemplateView
from django.views.generic.edit import CreateView, UpdateView
from django.urls import reverse_lazy
from django.views.generic.detail import DetailView
from django.views.generic.edit import FormMixin
from .forms import CommentForm, TicketForm
from django.urls import reverse
from django.contrib.auth.mixins import LoginRequiredMixin
from django.contrib import messages
from django.shortcuts import redirect, render
from django.contrib.auth.mixins import LoginRequiredMixin
from django.db.models import Q
from django.http import HttpResponse
from django.shortcuts import redirect, render
from django.urls import reverse, reverse_lazy
from django.utils import timezone
from django.views.generic import ListView, TemplateView
from django.views.generic.edit import CreateView, UpdateView
from reportlab.lib.enums import TA_CENTER, TA_LEFT
from reportlab.lib.pagesizes import A4
from reportlab.lib.styles import getSampleStyleSheet, ParagraphStyle
from reportlab.lib.styles import ParagraphStyle, getSampleStyleSheet
from reportlab.lib.units import cm
from reportlab.platypus import SimpleDocTemplate, Paragraph, Spacer
from reportlab.lib.enums import TA_LEFT, TA_CENTER
from reportlab.platypus import Paragraph, SimpleDocTemplate, Spacer
from .models import Ticket, TicketHistory, FAQ, Course
from .forms import CommentForm, TicketForm
from .models import FAQ, Course, Ticket, TicketHistory
class HomeView(TemplateView):
@@ -27,7 +25,7 @@ class HomeView(TemplateView):
context.update(
{
"total_tickets": Ticket.objects.count(),
"open_tickets": Ticket.objects.filter(status="open").count(),
"new_tickets": Ticket.objects.filter(status="new").count(),
"closed_tickets": Ticket.objects.filter(status="closed").count(),
"recent_tickets": Ticket.objects.order_by("-updated_at")[:5],
}
@@ -77,6 +75,12 @@ class TicketDetailUpdateView(UpdateView):
template_name = "ticketsystem/detail.html"
comment_form_class = CommentForm
def __init__(self, *args, **kwargs):
super().__init__(*args, **kwargs)
self.can_edit = False
self.is_creator = False
self.is_tutor = False
def get_success_url(self):
return reverse("detail", kwargs={"pk": self.object.pk})
@@ -90,12 +94,14 @@ class TicketDetailUpdateView(UpdateView):
is_superuser = user.is_superuser
# Bearbeitungsrechte abhängig vom Status
if self.ticket.status == 'resolved' and is_creator:
if is_superuser:
self.can_edit = True
elif self.ticket.status == 'closed' and not is_superuser:
elif self.ticket.status == "resolved" and is_creator:
self.can_edit = True
elif self.ticket.status == "closed":
self.can_edit = False
else:
self.can_edit = is_assigned_tutor or is_superuser
self.can_edit = is_assigned_tutor
# Zusätzliche Flags für Template
self.is_creator = is_creator
@@ -106,16 +112,16 @@ class TicketDetailUpdateView(UpdateView):
def get_form_kwargs(self):
"""Übergibt zusätzliche kwargs ans Form"""
kwargs = super().get_form_kwargs()
kwargs['user'] = self.request.user
kwargs['ticket'] = self.object
kwargs["user"] = self.request.user
kwargs["ticket"] = self.object
return kwargs
def get_context_data(self, **kwargs):
context = super().get_context_data(**kwargs)
# Füge Berechtigungs-Infos zum Context hinzu
context['is_creator'] = self.is_creator
context['is_tutor'] = self.is_tutor
context['can_edit'] = self.can_edit
context["is_creator"] = self.is_creator
context["is_tutor"] = self.is_tutor
context["can_edit"] = self.can_edit
# Kommentarformular hinzufügen
if "comment_form" not in context:
@@ -132,7 +138,15 @@ class TicketDetailUpdateView(UpdateView):
response = super().form_valid(form) # Speichert das Ticket
# History tracking für geänderte Felder
tracked_fields = ["title", "description", "status", "mistake", "course", "answer", "material"]
tracked_fields = [
"title",
"description",
"status",
"mistake",
"course",
"answer",
"material",
]
for field in tracked_fields:
if field in form.changed_data:
old_value = getattr(original, field)
@@ -150,11 +164,15 @@ class TicketDetailUpdateView(UpdateView):
new_value = str(new_value)
elif field == "answer":
if old_value:
old_value = old_value[:50] + "..." if len(old_value) > 50 else old_value
old_value = (
old_value[:50] + "..." if len(old_value) > 50 else old_value
)
else:
old_value = "Keine Antwort"
if new_value:
new_value = new_value[:50] + "..." if len(new_value) > 50 else new_value
new_value = (
new_value[:50] + "..." if len(new_value) > 50 else new_value
)
else:
new_value = "Keine Antwort"
@@ -215,18 +233,6 @@ class TicketDetailUpdateView(UpdateView):
return super().post(request, *args, **kwargs)
class AssignedTicketListView(LoginRequiredMixin, ListView):
model = Ticket
template_name = "ticketsystem/assigned_tickets.html"
context_object_name = "tickets"
ordering = ["-created_at"]
def get_queryset(self):
return Ticket.objects.filter(assigned_to=self.request.user).exclude(
status="closed"
) # oder "geschlossen", je nach Wahl
class TicketCreateView(CreateView):
model = Ticket
form_class = TicketForm
@@ -284,41 +290,54 @@ class TicketUpdateView(LoginRequiredMixin, UpdateView):
def faq_list(request):
"""Zeigt alle aktiven FAQs an"""
faqs = FAQ.objects.filter(is_active=True)
return render(request, 'ticketsystem/faq.html', {'faqs': faqs})
return render(request, "ticketsystem/faq.html", {"faqs": faqs})
def faq_pdf_download(request):
"""Generiert PDF mit allen FAQs"""
# Response Setup
response = HttpResponse(content_type='application/pdf')
response['Content-Disposition'] = 'attachment; filename="FAQ_Ticketsystem.pdf"'
current_date = timezone.now()
date_string = current_date.strftime("%Y-%m-%d")
date_display = current_date.strftime("%d.%m.%Y")
# Response Setup mit Datum im Dateinamen
response = HttpResponse(content_type="application/pdf")
response["Content-Disposition"] = (
f'attachment; filename="FAQ_Ticketsystem_{date_string}.pdf"'
)
# PDF erstellen
doc = SimpleDocTemplate(response, pagesize=A4, topMargin=2 * cm, bottomMargin=2 * cm)
doc = SimpleDocTemplate(
response, pagesize=A4, topMargin=2 * cm, bottomMargin=2 * cm
)
# Styles
styles = getSampleStyleSheet()
title_style = ParagraphStyle(
'CustomTitle',
parent=styles['Heading1'],
"CustomTitle",
parent=styles["Heading1"],
fontSize=24,
textColor='#1a1a1a',
textColor="#1a1a1a",
spaceAfter=20,
alignment=TA_CENTER,
)
subtitle_style = ParagraphStyle(
"Subtitle",
parent=styles["Normal"],
fontSize=12,
textColor="#666666",
spaceAfter=30,
alignment=TA_CENTER
alignment=TA_CENTER,
)
question_style = ParagraphStyle(
'Question',
parent=styles['Heading2'],
"Question",
parent=styles["Heading2"],
fontSize=14,
textColor='#2563eb',
spaceAfter=10
textColor="#2563eb",
spaceAfter=10,
)
answer_style = ParagraphStyle(
'Answer',
parent=styles['Normal'],
fontSize=11,
spaceAfter=20,
alignment=TA_LEFT
"Answer", parent=styles["Normal"], fontSize=11, spaceAfter=20, alignment=TA_LEFT
)
# Content
@@ -326,23 +345,29 @@ def faq_pdf_download(request):
# Titel
elements.append(Paragraph("Häufig gestellte Fragen (FAQ)", title_style))
elements.append(Paragraph(f"Stand: {date_display}", subtitle_style))
elements.append(Spacer(1, 20))
# FAQs holen
faqs = FAQ.objects.filter(is_active=True)
# FAQs hinzufügen
for i, faq in enumerate(faqs, 1):
# Frage
elements.append(Paragraph(f"{i}. {faq.question}", question_style))
if faqs.exists():
# FAQs hinzufügen
for i, faq in enumerate(faqs, 1):
# Frage
elements.append(Paragraph(f"{i}. {faq.question}", question_style))
# Antwort
elements.append(Paragraph(faq.answer.replace('\n', '<br/>'), answer_style))
# Antwort
elements.append(Paragraph(faq.answer.replace("\n", "<br/>"), answer_style))
# Abstand zwischen FAQs
elements.append(Spacer(1, 10))
# Abstand zwischen FAQs
elements.append(Spacer(1, 10))
else:
elements.append(Paragraph("Derzeit sind keine FAQs verfügbar.", answer_style))
# PDF generieren
doc.build(elements)
return response
return response