feat: added faqs

ticketsystem/views.py

@@ -7,10 +7,16 @@ from .forms import CommentForm, TicketForm
 from django.urls import reverse
 from django.contrib.auth.mixins import LoginRequiredMixin
 from django.contrib import messages
-from django.shortcuts import redirect
+from django.shortcuts import redirect, render
 from django.db.models import Q
+from django.http import HttpResponse
+from reportlab.lib.pagesizes import A4
+from reportlab.lib.styles import getSampleStyleSheet, ParagraphStyle
+from reportlab.lib.units import cm
+from reportlab.platypus import SimpleDocTemplate, Paragraph, Spacer
+from reportlab.lib.enums import TA_LEFT, TA_CENTER
 
-from .models import Ticket, TicketHistory
+from .models import Ticket, TicketHistory, FAQ
 
 
 class HomeView(TemplateView):
@@ -239,3 +245,70 @@ class TicketUpdateView(LoginRequiredMixin, UpdateView):
 
     def get_success_url(self):
         return reverse_lazy("detail", kwargs={"pk": self.object.pk})
+
+
+def faq_list(request):
+    """Zeigt alle aktiven FAQs an"""
+    faqs = FAQ.objects.filter(is_active=True)
+    return render(request, 'ticketsystem/faq.html', {'faqs': faqs})
+
+
+def faq_pdf_download(request):
+    """Generiert PDF mit allen FAQs"""
+    # Response Setup
+    response = HttpResponse(content_type='application/pdf')
+    response['Content-Disposition'] = 'attachment; filename="FAQ_Ticketsystem.pdf"'
+
+    # PDF erstellen
+    doc = SimpleDocTemplate(response, pagesize=A4, topMargin=2 * cm, bottomMargin=2 * cm)
+
+    # Styles
+    styles = getSampleStyleSheet()
+    title_style = ParagraphStyle(
+        'CustomTitle',
+        parent=styles['Heading1'],
+        fontSize=24,
+        textColor='#1a1a1a',
+        spaceAfter=30,
+        alignment=TA_CENTER
+    )
+    question_style = ParagraphStyle(
+        'Question',
+        parent=styles['Heading2'],
+        fontSize=14,
+        textColor='#2563eb',
+        spaceAfter=10
+    )
+    answer_style = ParagraphStyle(
+        'Answer',
+        parent=styles['Normal'],
+        fontSize=11,
+        spaceAfter=20,
+        alignment=TA_LEFT
+    )
+
+    # Content
+    elements = []
+
+    # Titel
+    elements.append(Paragraph("Häufig gestellte Fragen (FAQ)", title_style))
+    elements.append(Spacer(1, 20))
+
+    # FAQs holen
+    faqs = FAQ.objects.filter(is_active=True)
+
+    # FAQs hinzufügen
+    for i, faq in enumerate(faqs, 1):
+        # Frage
+        elements.append(Paragraph(f"{i}. {faq.question}", question_style))
+
+        # Antwort
+        elements.append(Paragraph(faq.answer.replace('\n', '<br/>'), answer_style))
+
+        # Abstand zwischen FAQs
+        elements.append(Spacer(1, 10))
+
+    # PDF generieren
+    doc.build(elements)
+
+    return response