feat: added faqs

ticketsystem/admin.py

@@ -1,6 +1,7 @@
 from django.contrib import admin
 
-from .models import Ticket, Course
+from .models import Ticket, Course, FAQ
 
 admin.site.register(Ticket)
 admin.site.register(Course)
+admin.site.register(FAQ)

ticketsystem/models.py

@@ -95,3 +95,19 @@ class TicketHistory(models.Model):
 
     class Meta:
         ordering = ["-changed_at"]
+
+
+class FAQ(models.Model):
+    """Einfaches FAQ Model"""
+    question = models.CharField(max_length=300, verbose_name="Frage")
+    answer = models.TextField(verbose_name="Antwort")
+    order = models.IntegerField(default=0, verbose_name="Reihenfolge")
+    is_active = models.BooleanField(default=True, verbose_name="Aktiv")
+
+    class Meta:
+        ordering = ['order', 'question']
+        verbose_name = "FAQ"
+        verbose_name_plural = "FAQs"
+
+    def __str__(self):
+        return self.question

ticketsystem/templates/ticketsystem/base.html

@@ -16,6 +16,7 @@
                     <a href="{% url 'ticket-list' %}" class="text-white hover:text-gray-300">📋 Tickets</a>
                     <a href="{% url 'assigned-tickets' %}"
                        class="text-white hover:text-gray-300">🧾 Meine Tickets</a>
+                    <a href="{% url 'faq-list' %}" class="text-white hover:text-gray-300">❓ FAQ</a>
                 </div>
                 <div class="flex items-center space-x-4">
                     {% if user.is_authenticated %}
@@ -30,8 +31,7 @@
         </nav>
         <!-- Global Container -->
         <div class="max-w-4xl mx-auto mt-8 px-4">
-            {% block content %}
-            {% endblock %}
+            {% block content %}{% endblock %}
         </div>
     </body>
 </html>

ticketsystem/templates/ticketsystem/faq.html

@@ -0,0 +1,24 @@
+{% extends "ticketsystem/base.html" %}
+{% block content %}
+    <div class="max-w-4xl mx-auto px-4 py-6">
+        <!-- Header -->
+        <div class="bg-white rounded-lg shadow p-6 mb-6">
+            <div class="flex justify-between items-center">
+                <h1 class="text-3xl font-bold">❓ Häufig gestellte Fragen</h1>
+                <a href="{% url 'faq-pdf-download' %}"
+                   class="bg-blue-500 hover:bg-blue-600 text-white px-4 py-2 rounded">📄 PDF Download</a>
+            </div>
+        </div>
+        <!-- FAQ Liste -->
+        {% for faq in faqs %}
+            <div class="bg-white rounded-lg shadow p-6 mb-4">
+                <h3 class="font-bold text-lg mb-2">{{ forloop.counter }}. {{ faq.question }}</h3>
+                <div class="text-gray-700">{{ faq.answer|linebreaks }}</div>
+            </div>
+        {% empty %}
+            <div class="bg-white rounded-lg shadow p-8 text-center">
+                <p class="text-gray-500">Noch keine FAQs vorhanden.</p>
+            </div>
+        {% endfor %}
+    </div>
+{% endblock %}

ticketsystem/urls.py

@@ -7,6 +7,8 @@ from .views import (
     HomeView,
     AssignedTicketListView,
     TicketDetailUpdateView,
+    faq_list,
+    faq_pdf_download
 )
 
 urlpatterns = [
@@ -20,4 +22,6 @@ urlpatterns = [
     path("new/", TicketCreateView.as_view(), name="create"),
     path("<int:pk>/modify/", TicketUpdateView.as_view(), name="modify"),
     path("meine-tickets/", AssignedTicketListView.as_view(), name="assigned-tickets"),
+    path('faq/', faq_list, name='faq-list'),
+    path('faq/download/', faq_pdf_download, name='faq-pdf-download'),
 ]

ticketsystem/views.py

@@ -7,10 +7,16 @@ from .forms import CommentForm, TicketForm
 from django.urls import reverse
 from django.contrib.auth.mixins import LoginRequiredMixin
 from django.contrib import messages
-from django.shortcuts import redirect
+from django.shortcuts import redirect, render
 from django.db.models import Q
+from django.http import HttpResponse
+from reportlab.lib.pagesizes import A4
+from reportlab.lib.styles import getSampleStyleSheet, ParagraphStyle
+from reportlab.lib.units import cm
+from reportlab.platypus import SimpleDocTemplate, Paragraph, Spacer
+from reportlab.lib.enums import TA_LEFT, TA_CENTER
 
-from .models import Ticket, TicketHistory
+from .models import Ticket, TicketHistory, FAQ
 
 
 class HomeView(TemplateView):
@@ -239,3 +245,70 @@ class TicketUpdateView(LoginRequiredMixin, UpdateView):
 
     def get_success_url(self):
         return reverse_lazy("detail", kwargs={"pk": self.object.pk})
+
+
+def faq_list(request):
+    """Zeigt alle aktiven FAQs an"""
+    faqs = FAQ.objects.filter(is_active=True)
+    return render(request, 'ticketsystem/faq.html', {'faqs': faqs})
+
+
+def faq_pdf_download(request):
+    """Generiert PDF mit allen FAQs"""
+    # Response Setup
+    response = HttpResponse(content_type='application/pdf')
+    response['Content-Disposition'] = 'attachment; filename="FAQ_Ticketsystem.pdf"'
+
+    # PDF erstellen
+    doc = SimpleDocTemplate(response, pagesize=A4, topMargin=2 * cm, bottomMargin=2 * cm)
+
+    # Styles
+    styles = getSampleStyleSheet()
+    title_style = ParagraphStyle(
+        'CustomTitle',
+        parent=styles['Heading1'],
+        fontSize=24,
+        textColor='#1a1a1a',
+        spaceAfter=30,
+        alignment=TA_CENTER
+    )
+    question_style = ParagraphStyle(
+        'Question',
+        parent=styles['Heading2'],
+        fontSize=14,
+        textColor='#2563eb',
+        spaceAfter=10
+    )
+    answer_style = ParagraphStyle(
+        'Answer',
+        parent=styles['Normal'],
+        fontSize=11,
+        spaceAfter=20,
+        alignment=TA_LEFT
+    )
+
+    # Content
+    elements = []
+
+    # Titel
+    elements.append(Paragraph("Häufig gestellte Fragen (FAQ)", title_style))
+    elements.append(Spacer(1, 20))
+
+    # FAQs holen
+    faqs = FAQ.objects.filter(is_active=True)
+
+    # FAQs hinzufügen
+    for i, faq in enumerate(faqs, 1):
+        # Frage
+        elements.append(Paragraph(f"{i}. {faq.question}", question_style))
+
+        # Antwort
+        elements.append(Paragraph(faq.answer.replace('\n', '<br/>'), answer_style))
+
+        # Abstand zwischen FAQs
+        elements.append(Spacer(1, 10))
+
+    # PDF generieren
+    doc.build(elements)
+
+    return response