52 lines
1.9 KiB
Python
52 lines
1.9 KiB
Python
from django.db import models
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from django.contrib.auth.models import User
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class Ticket(models.Model):
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STATUS_CHOICES = [
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('open', 'Offen'),
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('in_progress', 'In Bearbeitung'),
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('closed', 'Geschlossen'),
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]
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PRIORITY_CHOICES = [
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('low', 'Niedrig'),
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('medium', 'Mittel'),
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('high', 'Hoch'),
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]
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title = models.CharField(max_length=200)
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description = models.TextField()
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status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='open')
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priority = models.CharField(max_length=10, choices=PRIORITY_CHOICES, default='medium')
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created_by = models.ForeignKey(User, related_name='tickets_created', on_delete=models.CASCADE)
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assigned_to = models.ForeignKey(User, related_name='tickets_assigned', null=True, blank=True, on_delete=models.SET_NULL)
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created_at = models.DateTimeField(auto_now_add=True)
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updated_at = models.DateTimeField(auto_now=True)
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def __str__(self):
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return f"[{self.get_priority_display()}] {self.title} ({self.get_status_display()})"
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class Comment(models.Model):
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ticket = models.ForeignKey("Ticket", on_delete=models.CASCADE, related_name="comments")
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author = models.ForeignKey(User, on_delete=models.CASCADE)
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text = models.TextField()
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created_at = models.DateTimeField(auto_now_add=True)
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def __str__(self):
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return f"Kommentar von {self.author} zu Ticket #{self.ticket.id}"
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class TicketHistory(models.Model):
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ticket = models.ForeignKey("Ticket", on_delete=models.CASCADE, related_name="history")
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changed_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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changed_at = models.DateTimeField(auto_now_add=True)
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field = models.CharField(max_length=100) # z. B. "status" oder "description"
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old_value = models.TextField(null=True, blank=True)
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new_value = models.TextField(null=True, blank=True)
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class Meta:
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ordering = ["-changed_at"]
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