66 lines
2.0 KiB
Python
66 lines
2.0 KiB
Python
from django.db import models
|
||
from django.contrib.auth.models import User
|
||
|
||
|
||
class Ticket(models.Model):
|
||
STATUS_CHOICES = [
|
||
("open", "Offen"),
|
||
("in_progress", "In Bearbeitung"),
|
||
("closed", "Geschlossen"),
|
||
]
|
||
|
||
PRIORITY_CHOICES = [
|
||
("low", "Niedrig"),
|
||
("medium", "Mittel"),
|
||
("high", "Hoch"),
|
||
]
|
||
|
||
title = models.CharField(max_length=200)
|
||
description = models.TextField()
|
||
status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="open")
|
||
priority = models.CharField(
|
||
max_length=10, choices=PRIORITY_CHOICES, default="medium"
|
||
)
|
||
created_by = models.ForeignKey(
|
||
User, related_name="tickets_created", on_delete=models.CASCADE
|
||
)
|
||
assigned_to = models.ForeignKey(
|
||
User,
|
||
related_name="tickets_assigned",
|
||
null=True,
|
||
blank=True,
|
||
on_delete=models.SET_NULL,
|
||
)
|
||
created_at = models.DateTimeField(auto_now_add=True)
|
||
updated_at = models.DateTimeField(auto_now=True)
|
||
|
||
def __str__(self):
|
||
return f"[{self.get_priority_display()}] {self.title} ({self.get_status_display()})"
|
||
|
||
|
||
class Comment(models.Model):
|
||
ticket = models.ForeignKey(
|
||
"Ticket", on_delete=models.CASCADE, related_name="comments"
|
||
)
|
||
author = models.ForeignKey(User, on_delete=models.CASCADE)
|
||
text = models.TextField()
|
||
created_at = models.DateTimeField(auto_now_add=True)
|
||
|
||
def __str__(self):
|
||
return f"Kommentar von {self.author} zu Ticket #{self.ticket.id}"
|
||
|
||
|
||
class TicketHistory(models.Model):
|
||
ticket = models.ForeignKey(
|
||
"Ticket", on_delete=models.CASCADE, related_name="history"
|
||
)
|
||
changed_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
|
||
changed_at = models.DateTimeField(auto_now_add=True)
|
||
|
||
field = models.CharField(max_length=100) # z. B. "status" oder "description"
|
||
old_value = models.TextField(null=True, blank=True)
|
||
new_value = models.TextField(null=True, blank=True)
|
||
|
||
class Meta:
|
||
ordering = ["-changed_at"]
|