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3 Commits

Author SHA1 Message Date
349ccabd74 fix: reformatting 2025-06-11 22:14:24 +02:00
272415d219 fix: black formatting 2025-06-11 21:57:28 +02:00
8af0bbdb37 feat: toggle faq accordion 2025-06-11 21:56:44 +02:00
8 changed files with 253 additions and 132 deletions

View File

@@ -1,24 +1,32 @@
asgiref==3.8.1 asgiref==3.8.1
astroid==3.3.10
black==25.1.0 black==25.1.0
chardet==5.2.0 chardet==5.2.0
click==8.1.8 click==8.1.8
colorama==0.4.6 colorama==0.4.6
cssbeautifier==1.15.4 cssbeautifier==1.15.4
dill==0.4.0
Django==5.2 Django==5.2
djlint==1.36.4 djlint==1.36.4
EditorConfig==0.17.0 EditorConfig==0.17.0
gunicorn==23.0.0 gunicorn==23.0.0
isort==6.0.1
jsbeautifier==1.15.4 jsbeautifier==1.15.4
json5==0.12.0 json5==0.12.0
mccabe==0.7.0
mypy_extensions==1.1.0 mypy_extensions==1.1.0
packaging==25.0 packaging==25.0
pathspec==0.12.1 pathspec==0.12.1
pillow==11.2.1 pillow==11.2.1
platformdirs==4.3.7 platformdirs==4.3.7
pylint==3.3.7
pylint-django==2.6.1
pylint-plugin-utils==0.8.2
PyYAML==6.0.2 PyYAML==6.0.2
regex==2024.11.6 regex==2024.11.6
reportlab==4.4.1 reportlab==4.4.1
six==1.17.0 six==1.17.0
sqlparse==0.5.3 sqlparse==0.5.3
tomlkit==0.13.3
tqdm==4.67.1 tqdm==4.67.1
tzdata==2025.2 tzdata==2025.2

View File

@@ -1,6 +1,6 @@
from django.contrib import admin from django.contrib import admin
from .models import Ticket, Course, FAQ from .models import FAQ, Course, Ticket
admin.site.register(Ticket) admin.site.register(Ticket)
admin.site.register(Course) admin.site.register(Course)

View File

@@ -1,7 +1,8 @@
from django import forms from django import forms
from .models import Comment, Ticket
from django.core.exceptions import ValidationError from django.core.exceptions import ValidationError
from .models import Comment, Ticket
class CommentForm(forms.ModelForm): class CommentForm(forms.ModelForm):
class Meta: class Meta:
@@ -17,45 +18,55 @@ class CommentForm(forms.ModelForm):
class TicketForm(forms.ModelForm): class TicketForm(forms.ModelForm):
# Zentrale Definition der Status-Übergänge # Zentrale Definition der Status-Übergänge
STATUS_TRANSITIONS = { STATUS_TRANSITIONS = {
'tutor': { "tutor": {
'new': ['in_progress'], "new": ["in_progress"],
'in_progress': ['resolved', 'new'], "in_progress": ["resolved", "new"],
'resolved': ['closed'], "resolved": ["closed"],
'closed': [], "closed": [],
}, },
'creator': { "creator": {
'new': [], "new": [],
'in_progress': [], "in_progress": [],
'resolved': ['closed', 'new'], "resolved": ["closed", "new"],
'closed': [], "closed": [],
}, },
'superuser': { "superuser": {
# Superuser können alle Übergänge machen # Superuser können alle Übergänge machen
'new': ['in_progress', 'resolved', 'closed'], "new": ["in_progress", "resolved", "closed"],
'in_progress': ['new', 'resolved', 'closed'], "in_progress": ["new", "resolved", "closed"],
'resolved': ['new', 'in_progress', 'closed'], "resolved": ["new", "in_progress", "closed"],
'closed': ['new', 'in_progress', 'resolved'], "closed": ["new", "in_progress", "resolved"],
} },
} }
# Zentrale Definition welche Felder wann required sind # Zentrale Definition welche Felder wann required sind
REQUIRED_FIELDS_BY_STATUS = { REQUIRED_FIELDS_BY_STATUS = {
'resolved': ['answer'], # Answer required when resolving "resolved": ["answer"], # Answer required when resolving
} }
class Meta: class Meta:
model = Ticket model = Ticket
fields = ["title", "description", "status", "mistake", "course", "answer", "material"] fields = [
"title",
"description",
"status",
"mistake",
"course",
"answer",
"material",
]
widgets = { widgets = {
'answer': forms.Textarea(attrs={ "answer": forms.Textarea(
'rows': 4, attrs={
'placeholder': 'Beschreibe die Lösung des Problems...' "rows": 4,
}) "placeholder": "Beschreibe die Lösung des Problems...",
}
)
} }
def __init__(self, *args, **kwargs): def __init__(self, *args, **kwargs):
self.user = kwargs.pop('user', None) self.user = kwargs.pop("user", None)
self.ticket = kwargs.pop('ticket', None) self.ticket = kwargs.pop("ticket", None)
super().__init__(*args, **kwargs) super().__init__(*args, **kwargs)
if self.ticket and self.user: if self.ticket and self.user:
@@ -79,17 +90,17 @@ class TicketForm(forms.ModelForm):
if is_superuser: if is_superuser:
return return
if self.ticket.status == 'resolved' and is_creator: if self.ticket.status == "resolved" and is_creator:
for field_name in self.fields: for field_name in self.fields:
if field_name == "answer": if field_name == "answer":
self.fields[field_name].disabled = True self.fields[field_name].disabled = True
elif is_tutor: elif is_tutor:
# Tutor darf ändern: # Tutor darf ändern:
readonly_fields = ['title', 'description', 'material'] readonly_fields = ["title", "description", "material"]
for field_name in readonly_fields: for field_name in readonly_fields:
if field_name in self.fields: if field_name in self.fields:
self.fields[field_name].disabled = True self.fields[field_name].disabled = True
elif is_creator and self.ticket.status != 'resolved': elif is_creator and self.ticket.status != "resolved":
for field_name in self.fields: for field_name in self.fields:
self.fields[field_name].disabled = True self.fields[field_name].disabled = True
@@ -99,11 +110,11 @@ class TicketForm(forms.ModelForm):
# Superuser bekommen alle Status-Optionen # Superuser bekommen alle Status-Optionen
if is_superuser: if is_superuser:
role = 'superuser' role = "superuser"
elif is_tutor: elif is_tutor:
role = 'tutor' role = "tutor"
elif is_creator: elif is_creator:
role = 'creator' role = "creator"
else: else:
role = None role = None
@@ -114,10 +125,9 @@ class TicketForm(forms.ModelForm):
allowed_statuses = [current_status] allowed_statuses = [current_status]
# Status-Choices filtern # Status-Choices filtern
all_choices = list(self.fields['status'].choices) all_choices = list(self.fields["status"].choices)
self.fields['status'].choices = [ self.fields["status"].choices = [
choice for choice in all_choices choice for choice in all_choices if choice[0] in allowed_statuses
if choice[0] in allowed_statuses
] ]
def _get_allowed_transitions(self, from_status, role): def _get_allowed_transitions(self, from_status, role):
@@ -137,7 +147,7 @@ class TicketForm(forms.ModelForm):
def clean(self): def clean(self):
cleaned_data = super().clean() cleaned_data = super().clean()
status = cleaned_data.get('status') status = cleaned_data.get("status")
if not self.ticket or not status: if not self.ticket or not status:
return cleaned_data return cleaned_data
@@ -150,27 +160,31 @@ class TicketForm(forms.ModelForm):
# Superuser dürfen alle Übergänge # Superuser dürfen alle Übergänge
if is_superuser: if is_superuser:
role = 'superuser' role = "superuser"
elif is_tutor: elif is_tutor:
role = 'tutor' role = "tutor"
elif is_creator: elif is_creator:
role = 'creator' role = "creator"
else: else:
role = None role = None
if role and not self._is_transition_allowed(old_status, status, role): if role and not self._is_transition_allowed(old_status, status, role):
raise ValidationError({ raise ValidationError(
'status': f'Übergang von "{self.ticket.get_status_display()}" zu "{dict(self.fields["status"].choices)[status]}" ist nicht erlaubt.' {
}) "status": f'Übergang von "{self.ticket.get_status_display()}" zu "{dict(self.fields["status"].choices)[status]}" ist nicht erlaubt.'
}
)
# Prüfe required fields für neuen Status # Prüfe required fields für neuen Status
required_fields = self._get_required_fields_for_status(status) required_fields = self._get_required_fields_for_status(status)
for field_name in required_fields: for field_name in required_fields:
if not cleaned_data.get(field_name): if not cleaned_data.get(field_name):
field_label = self.fields[field_name].label field_label = self.fields[field_name].label
raise ValidationError({ raise ValidationError(
field_name: f'{field_label} ist erforderlich, wenn der Status auf "{dict(self.fields["status"].choices)[status]}" gesetzt wird.' {
}) field_name: f'{field_label} ist erforderlich, wenn der Status auf "{dict(self.fields["status"].choices)[status]}" gesetzt wird.'
}
)
return cleaned_data return cleaned_data
@@ -184,8 +198,9 @@ class TicketForm(forms.ModelForm):
# Setze answered_at wenn eine Antwort gegeben wird # Setze answered_at wenn eine Antwort gegeben wird
if ticket.answer and not ticket.answered_at: if ticket.answer and not ticket.answered_at:
from django.utils import timezone from django.utils import timezone
ticket.answered_at = timezone.now() ticket.answered_at = timezone.now()
if commit: if commit:
ticket.save() ticket.save()
return ticket return ticket

View File

@@ -1,11 +1,14 @@
from django.db import models
from django.contrib.auth.models import User from django.contrib.auth.models import User
from django.db import models
class Course(models.Model): class Course(models.Model):
"""Kurs-Model für Backend-Verwaltung""" """Kurs-Model für Backend-Verwaltung"""
name = models.CharField(max_length=200, verbose_name="Kurs-Name") name = models.CharField(max_length=200, verbose_name="Kurs-Name")
code = models.CharField(max_length=50, unique=True, verbose_name="Kurs-Code") # z.B. "PROG-101" code = models.CharField(
max_length=50, unique=True, verbose_name="Kurs-Code"
) # z.B. "PROG-101"
description = models.TextField(blank=True, verbose_name="Beschreibung") description = models.TextField(blank=True, verbose_name="Beschreibung")
tutor = models.ForeignKey( tutor = models.ForeignKey(
@@ -14,14 +17,14 @@ class Course(models.Model):
null=True, null=True,
blank=True, blank=True,
verbose_name="Tutor", verbose_name="Tutor",
related_name="courses_as_tutor" related_name="courses_as_tutor",
) )
is_active = models.BooleanField(default=True, verbose_name="Aktiv") is_active = models.BooleanField(default=True, verbose_name="Aktiv")
created_at = models.DateTimeField(auto_now_add=True) created_at = models.DateTimeField(auto_now_add=True)
class Meta: class Meta:
ordering = ['name'] ordering = ["name"]
verbose_name = "Kurs" verbose_name = "Kurs"
verbose_name_plural = "Kurse" verbose_name_plural = "Kurse"
@@ -64,37 +67,40 @@ class Ticket(models.Model):
description = models.TextField() description = models.TextField()
status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="new") status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="new")
mistake = models.CharField(max_length=20, choices=MISTAKE_CHOICES, default="medium") mistake = models.CharField(max_length=20, choices=MISTAKE_CHOICES, default="medium")
material = models.CharField(max_length=20, choices=MATERIAL_CHOICES, default="script") material = models.CharField(
max_length=20, choices=MATERIAL_CHOICES, default="script"
)
answer = models.TextField( answer = models.TextField(
blank=True, blank=True,
null=True, null=True,
verbose_name="Antwort/Lösung", verbose_name="Antwort/Lösung",
help_text="Beschreibung der Lösung (erforderlich bei Status 'Gelöst')" help_text="Beschreibung der Lösung (erforderlich bei Status 'Gelöst')",
) )
answered_at = models.DateTimeField( answered_at = models.DateTimeField(
blank=True, blank=True, null=True, verbose_name="Beantwortet am"
null=True,
verbose_name="Beantwortet am"
) )
course = models.ForeignKey( course = models.ForeignKey(
Course, Course, on_delete=models.CASCADE, verbose_name="Kurs", related_name="tickets"
on_delete=models.CASCADE,
verbose_name="Kurs",
related_name="tickets"
) )
created_by = models.ForeignKey( created_by = models.ForeignKey(
User, related_name="tickets_created", on_delete=models.CASCADE User, related_name="tickets_created", on_delete=models.CASCADE
) )
assigned_to = models.ForeignKey( assigned_to = models.ForeignKey(
User, related_name="tickets_assigned", null=True, blank=True, on_delete=models.CASCADE, User,
related_name="tickets_assigned",
null=True,
blank=True,
on_delete=models.CASCADE,
) )
created_at = models.DateTimeField(auto_now_add=True) created_at = models.DateTimeField(auto_now_add=True)
updated_at = models.DateTimeField(auto_now=True) updated_at = models.DateTimeField(auto_now=True)
def __str__(self): def __str__(self):
return f"[{self.get_mistake_display()}] {self.title} ({self.get_status_display()})" return (
f"[{self.get_mistake_display()}] {self.title} ({self.get_status_display()})"
)
class Comment(models.Model): class Comment(models.Model):
@@ -126,15 +132,16 @@ class TicketHistory(models.Model):
class FAQ(models.Model): class FAQ(models.Model):
"""Einfaches FAQ Model""" """Einfaches FAQ Model"""
question = models.CharField(max_length=300, verbose_name="Frage") question = models.CharField(max_length=300, verbose_name="Frage")
answer = models.TextField(verbose_name="Antwort") answer = models.TextField(verbose_name="Antwort")
order = models.IntegerField(default=0, verbose_name="Reihenfolge") order = models.IntegerField(default=0, verbose_name="Reihenfolge")
is_active = models.BooleanField(default=True, verbose_name="Aktiv") is_active = models.BooleanField(default=True, verbose_name="Aktiv")
class Meta: class Meta:
ordering = ['order', 'question'] ordering = ["order", "question"]
verbose_name = "FAQ" verbose_name = "FAQ"
verbose_name_plural = "FAQs" verbose_name_plural = "FAQs"
def __str__(self): def __str__(self):
return self.question return self.question

View File

@@ -0,0 +1,33 @@
function toggleFAQ(index) {
const content = document.getElementById(`content-${index}`);
const icon = document.getElementById(`icon-${index}`);
if (content.classList.contains('hidden')) {
content.classList.remove('hidden');
icon.classList.add('rotate-180');
} else {
content.classList.add('hidden');
icon.classList.remove('rotate-180');
}
}
function toggleAllFAQs() {
const button = document.getElementById('toggle-all-btn');
const allContents = document.querySelectorAll('[id^="content-"]');
const allIcons = document.querySelectorAll('[id^="icon-"]');
// Prüfen ob alle eingeklappt sind
const allCollapsed = Array.from(allContents).every(content => content.classList.contains('hidden'));
if (allCollapsed) {
// Alle ausklappen
allContents.forEach(content => content.classList.remove('hidden'));
allIcons.forEach(icon => icon.classList.add('rotate-180'));
button.innerHTML = '📁 Alle einklappen';
} else {
// Alle einklappen
allContents.forEach(content => content.classList.add('hidden'));
allIcons.forEach(icon => icon.classList.remove('rotate-180'));
button.innerHTML = '📂 Alle ausklappen';
}
}

View File

@@ -1,19 +1,46 @@
{% extends "ticketsystem/base.html" %} {% extends "ticketsystem/base.html" %}
{% load static %}
{% block content %} {% block content %}
<div class="max-w-6xl mx-auto px-4 py-6"> <div class="max-w-6xl mx-auto px-4 py-6">
<!-- Header --> <!-- Header -->
<div class="bg-white rounded-lg shadow p-6 mb-6"> <div class="bg-white rounded-lg shadow p-6 mb-6">
<div class="flex justify-between items-center"> <div class="flex justify-between items-center">
<h1 class="text-3xl font-bold">❓ Häufig gestellte Fragen</h1> <h1 class="text-3xl font-bold">❓ Häufig gestellte Fragen</h1>
<a href="{% url 'faq-pdf-download' %}" <div class="flex gap-2">
class="bg-blue-500 hover:bg-blue-600 text-white px-4 py-2 rounded">📄 PDF Download</a> <button id="toggle-all-btn"
onclick="toggleAllFAQs()"
class="bg-gray-500 hover:bg-gray-600 text-white px-4 py-2 rounded">
📂 Alle ausklappen
</button>
<a href="{% url 'faq-pdf-download' %}"
class="bg-blue-500 hover:bg-blue-600 text-white px-4 py-2 rounded">📄 PDF Download</a>
</div>
</div> </div>
</div> </div>
<!-- FAQ Liste --> <!-- FAQ Liste -->
{% for faq in faqs %} {% for faq in faqs %}
<div class="bg-white rounded-lg shadow p-6 mb-4"> <div class="bg-white rounded-lg shadow mb-4 overflow-hidden">
<h3 class="font-bold text-lg mb-2">{{ forloop.counter }}. {{ faq.question }}</h3> <!-- FAQ Header - klickbar -->
<div class="text-gray-700">{{ faq.answer|linebreaks }}</div> <button class="w-full p-6 text-left hover:bg-gray-50 focus:outline-none focus:bg-gray-50 transition-colors duration-200"
onclick="toggleFAQ({{ forloop.counter0 }})">
<div class="flex justify-between items-center">
<h3 class="font-bold text-lg pr-4">{{ forloop.counter }}. {{ faq.question }}</h3>
<svg id="icon-{{ forloop.counter0 }}"
class="w-5 h-5 text-gray-500 transform transition-transform duration-200"
fill="none"
stroke="currentColor"
viewBox="0 0 24 24">
<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7"></path>
</svg>
</div>
</button>
<!-- FAQ Content - versteckt standardmäßig -->
<div id="content-{{ forloop.counter0 }}"
class="hidden px-6 pb-6">
<div class="text-gray-700 border-t pt-4">{{ faq.answer|linebreaks }}</div>
</div>
</div> </div>
{% empty %} {% empty %}
<div class="bg-white rounded-lg shadow p-8 text-center"> <div class="bg-white rounded-lg shadow p-8 text-center">
@@ -21,4 +48,7 @@
</div> </div>
{% endfor %} {% endfor %}
</div> </div>
{% endblock %}
<!-- FAQ JavaScript -->
<script src="{% static 'js/faq.js' %}"></script>
{% endblock %}

View File

@@ -1,15 +1,8 @@
from django.urls import path from django.urls import path
from .views import ( from .views import (AssignedTicketListView, HomeView, TicketCreateView,
TicketListView, TicketDetailUpdateView, TicketListView, TicketUpdateView,
TicketCreateView, faq_list, faq_pdf_download)
TicketUpdateView,
HomeView,
AssignedTicketListView,
TicketDetailUpdateView,
faq_list,
faq_pdf_download
)
urlpatterns = [ urlpatterns = [
# /ticketsystem/ # /ticketsystem/
@@ -22,6 +15,6 @@ urlpatterns = [
path("new/", TicketCreateView.as_view(), name="create"), path("new/", TicketCreateView.as_view(), name="create"),
path("<int:pk>/modify/", TicketUpdateView.as_view(), name="modify"), path("<int:pk>/modify/", TicketUpdateView.as_view(), name="modify"),
path("meine-tickets/", AssignedTicketListView.as_view(), name="assigned-tickets"), path("meine-tickets/", AssignedTicketListView.as_view(), name="assigned-tickets"),
path('faq/', faq_list, name='faq-list'), path("faq/", faq_list, name="faq-list"),
path('faq/download/', faq_pdf_download, name='faq-pdf-download'), path("faq/download/", faq_pdf_download, name="faq-pdf-download"),
] ]

View File

@@ -1,22 +1,20 @@
from django.views.generic import ListView, TemplateView
from django.views.generic.edit import CreateView, UpdateView
from django.urls import reverse_lazy
from django.views.generic.detail import DetailView
from django.views.generic.edit import FormMixin
from .forms import CommentForm, TicketForm
from django.urls import reverse
from django.contrib.auth.mixins import LoginRequiredMixin
from django.contrib import messages from django.contrib import messages
from django.shortcuts import redirect, render from django.contrib.auth.mixins import LoginRequiredMixin
from django.db.models import Q from django.db.models import Q
from django.http import HttpResponse from django.http import HttpResponse
from django.shortcuts import redirect, render
from django.urls import reverse, reverse_lazy
from django.utils import timezone
from django.views.generic import ListView, TemplateView
from django.views.generic.edit import CreateView, UpdateView
from reportlab.lib.enums import TA_CENTER, TA_LEFT
from reportlab.lib.pagesizes import A4 from reportlab.lib.pagesizes import A4
from reportlab.lib.styles import getSampleStyleSheet, ParagraphStyle from reportlab.lib.styles import ParagraphStyle, getSampleStyleSheet
from reportlab.lib.units import cm from reportlab.lib.units import cm
from reportlab.platypus import SimpleDocTemplate, Paragraph, Spacer from reportlab.platypus import Paragraph, SimpleDocTemplate, Spacer
from reportlab.lib.enums import TA_LEFT, TA_CENTER
from .models import Ticket, TicketHistory, FAQ, Course from .forms import CommentForm, TicketForm
from .models import FAQ, Course, Ticket, TicketHistory
class HomeView(TemplateView): class HomeView(TemplateView):
@@ -77,6 +75,12 @@ class TicketDetailUpdateView(UpdateView):
template_name = "ticketsystem/detail.html" template_name = "ticketsystem/detail.html"
comment_form_class = CommentForm comment_form_class = CommentForm
def __init__(self, *args, **kwargs):
super().__init__(*args, **kwargs)
self.can_edit = False
self.is_creator = False
self.is_tutor = False
def get_success_url(self): def get_success_url(self):
return reverse("detail", kwargs={"pk": self.object.pk}) return reverse("detail", kwargs={"pk": self.object.pk})
@@ -92,9 +96,9 @@ class TicketDetailUpdateView(UpdateView):
# Bearbeitungsrechte abhängig vom Status # Bearbeitungsrechte abhängig vom Status
if is_superuser: if is_superuser:
self.can_edit = True self.can_edit = True
elif self.ticket.status == 'resolved' and is_creator: elif self.ticket.status == "resolved" and is_creator:
self.can_edit = True self.can_edit = True
elif self.ticket.status == 'closed': elif self.ticket.status == "closed":
self.can_edit = False self.can_edit = False
else: else:
self.can_edit = is_assigned_tutor self.can_edit = is_assigned_tutor
@@ -108,16 +112,16 @@ class TicketDetailUpdateView(UpdateView):
def get_form_kwargs(self): def get_form_kwargs(self):
"""Übergibt zusätzliche kwargs ans Form""" """Übergibt zusätzliche kwargs ans Form"""
kwargs = super().get_form_kwargs() kwargs = super().get_form_kwargs()
kwargs['user'] = self.request.user kwargs["user"] = self.request.user
kwargs['ticket'] = self.object kwargs["ticket"] = self.object
return kwargs return kwargs
def get_context_data(self, **kwargs): def get_context_data(self, **kwargs):
context = super().get_context_data(**kwargs) context = super().get_context_data(**kwargs)
# Füge Berechtigungs-Infos zum Context hinzu # Füge Berechtigungs-Infos zum Context hinzu
context['is_creator'] = self.is_creator context["is_creator"] = self.is_creator
context['is_tutor'] = self.is_tutor context["is_tutor"] = self.is_tutor
context['can_edit'] = self.can_edit context["can_edit"] = self.can_edit
# Kommentarformular hinzufügen # Kommentarformular hinzufügen
if "comment_form" not in context: if "comment_form" not in context:
@@ -134,7 +138,15 @@ class TicketDetailUpdateView(UpdateView):
response = super().form_valid(form) # Speichert das Ticket response = super().form_valid(form) # Speichert das Ticket
# History tracking für geänderte Felder # History tracking für geänderte Felder
tracked_fields = ["title", "description", "status", "mistake", "course", "answer", "material"] tracked_fields = [
"title",
"description",
"status",
"mistake",
"course",
"answer",
"material",
]
for field in tracked_fields: for field in tracked_fields:
if field in form.changed_data: if field in form.changed_data:
old_value = getattr(original, field) old_value = getattr(original, field)
@@ -152,11 +164,15 @@ class TicketDetailUpdateView(UpdateView):
new_value = str(new_value) new_value = str(new_value)
elif field == "answer": elif field == "answer":
if old_value: if old_value:
old_value = old_value[:50] + "..." if len(old_value) > 50 else old_value old_value = (
old_value[:50] + "..." if len(old_value) > 50 else old_value
)
else: else:
old_value = "Keine Antwort" old_value = "Keine Antwort"
if new_value: if new_value:
new_value = new_value[:50] + "..." if len(new_value) > 50 else new_value new_value = (
new_value[:50] + "..." if len(new_value) > 50 else new_value
)
else: else:
new_value = "Keine Antwort" new_value = "Keine Antwort"
@@ -286,41 +302,54 @@ class TicketUpdateView(LoginRequiredMixin, UpdateView):
def faq_list(request): def faq_list(request):
"""Zeigt alle aktiven FAQs an""" """Zeigt alle aktiven FAQs an"""
faqs = FAQ.objects.filter(is_active=True) faqs = FAQ.objects.filter(is_active=True)
return render(request, 'ticketsystem/faq.html', {'faqs': faqs}) return render(request, "ticketsystem/faq.html", {"faqs": faqs})
def faq_pdf_download(request): def faq_pdf_download(request):
"""Generiert PDF mit allen FAQs""" """Generiert PDF mit allen FAQs"""
# Response Setup
response = HttpResponse(content_type='application/pdf') current_date = timezone.now()
response['Content-Disposition'] = 'attachment; filename="FAQ_Ticketsystem.pdf"' date_string = current_date.strftime("%Y-%m-%d")
date_display = current_date.strftime("%d.%m.%Y")
# Response Setup mit Datum im Dateinamen
response = HttpResponse(content_type="application/pdf")
response["Content-Disposition"] = (
f'attachment; filename="FAQ_Ticketsystem_{date_string}.pdf"'
)
# PDF erstellen # PDF erstellen
doc = SimpleDocTemplate(response, pagesize=A4, topMargin=2 * cm, bottomMargin=2 * cm) doc = SimpleDocTemplate(
response, pagesize=A4, topMargin=2 * cm, bottomMargin=2 * cm
)
# Styles # Styles
styles = getSampleStyleSheet() styles = getSampleStyleSheet()
title_style = ParagraphStyle( title_style = ParagraphStyle(
'CustomTitle', "CustomTitle",
parent=styles['Heading1'], parent=styles["Heading1"],
fontSize=24, fontSize=24,
textColor='#1a1a1a', textColor="#1a1a1a",
spaceAfter=20,
alignment=TA_CENTER,
)
subtitle_style = ParagraphStyle(
"Subtitle",
parent=styles["Normal"],
fontSize=12,
textColor="#666666",
spaceAfter=30, spaceAfter=30,
alignment=TA_CENTER alignment=TA_CENTER,
) )
question_style = ParagraphStyle( question_style = ParagraphStyle(
'Question', "Question",
parent=styles['Heading2'], parent=styles["Heading2"],
fontSize=14, fontSize=14,
textColor='#2563eb', textColor="#2563eb",
spaceAfter=10 spaceAfter=10,
) )
answer_style = ParagraphStyle( answer_style = ParagraphStyle(
'Answer', "Answer", parent=styles["Normal"], fontSize=11, spaceAfter=20, alignment=TA_LEFT
parent=styles['Normal'],
fontSize=11,
spaceAfter=20,
alignment=TA_LEFT
) )
# Content # Content
@@ -328,23 +357,29 @@ def faq_pdf_download(request):
# Titel # Titel
elements.append(Paragraph("Häufig gestellte Fragen (FAQ)", title_style)) elements.append(Paragraph("Häufig gestellte Fragen (FAQ)", title_style))
elements.append(Paragraph(f"Stand: {date_display}", subtitle_style))
elements.append(Spacer(1, 20)) elements.append(Spacer(1, 20))
# FAQs holen # FAQs holen
faqs = FAQ.objects.filter(is_active=True) faqs = FAQ.objects.filter(is_active=True)
# FAQs hinzufügen if faqs.exists():
for i, faq in enumerate(faqs, 1): # FAQs hinzufügen
# Frage for i, faq in enumerate(faqs, 1):
elements.append(Paragraph(f"{i}. {faq.question}", question_style)) # Frage
elements.append(Paragraph(f"{i}. {faq.question}", question_style))
# Antwort # Antwort
elements.append(Paragraph(faq.answer.replace('\n', '<br/>'), answer_style)) elements.append(Paragraph(faq.answer.replace("\n", "<br/>"), answer_style))
# Abstand zwischen FAQs # Abstand zwischen FAQs
elements.append(Spacer(1, 10)) elements.append(Spacer(1, 10))
else:
elements.append(Paragraph("Derzeit sind keine FAQs verfügbar.", answer_style))
# PDF generieren # PDF generieren
doc.build(elements) doc.build(elements)
return response return response