feat: created first ticket class

ticketsystem/models.py

@@ -1,3 +1,28 @@
 from django.db import models
+from django.contrib.auth.models import User
 
-# Create your models here.
+
+class Ticket(models.Model):
+    STATUS_CHOICES = [
+        ('open', 'Offen'),
+        ('in_progress', 'In Bearbeitung'),
+        ('closed', 'Geschlossen'),
+    ]
+
+    PRIORITY_CHOICES = [
+        ('low', 'Niedrig'),
+        ('medium', 'Mittel'),
+        ('high', 'Hoch'),
+    ]
+
+    title = models.CharField(max_length=200)
+    description = models.TextField()
+    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='open')
+    priority = models.CharField(max_length=10, choices=PRIORITY_CHOICES, default='medium')
+    created_by = models.ForeignKey(User, related_name='tickets_created', on_delete=models.CASCADE)
+    assigned_to = models.ForeignKey(User, related_name='tickets_assigned', null=True, blank=True, on_delete=models.SET_NULL)
+    created_at = models.DateTimeField(auto_now_add=True)
+    updated_at = models.DateTimeField(auto_now=True)
+
+    def __str__(self):
+        return f"[{self.get_priority_display()}] {self.title} ({self.get_status_display()})"